Standard prize draw and competition terms and conditions

Dates, restrictions and method of entry

1.These terms and conditions apply to all prize draws and competitions promoted by the Board of Trustees of the Royal Botanic Gardens, Kew (“RBG Kew”) or RBG Kew Enterprises Limited (“Enterprises”).  By entering the prize draw or competition, you are agreeing to the following terms and any Specific Terms:

2. Each prize draw or competition also has its own specific terms and conditions which set out details of how to enter, opening and closing dates, what prizes you may win and any other specific details (the “Specific Terms”).  In the event of a conflict with these standard terms and conditions, the Specific Terms will take precedence.

3. The promoter is identified in the Specific Terms being one of either RBG Kew or Enterprises (the “Promoter”) both of whom are based at the Royal Botanic Gardens, Kew, Richmond, TW9 3AB and can be contacted via info@kew.org   Please specify the details of the particular prize draw or competition if you contact us.

4. Unless otherwise specified in the Specific Terms, only one entry is permitted per person.

5. Prize draws and competitions are open to all UK residents aged 18 years or over, except employees of Kew (i.e.  RBG Kew and Enterprises) and their immediate family and any third parties directly associated with the administration of the prize draw or competition. 

Requirements for valid entry, prizes and judging 

6. Entries must be submitted via the method set out in the Specific Terms.  Incomplete, incomprehensible, damaged or otherwise deficient entries which are not submitted strictly in accordance within the standard terms and conditions or the Specific Terms will not be valid and will not be accepted. 

7. Entries that are deemed to be unlawful, or which may otherwise be harmful to the goodwill and reputation of the Promoter, or the Royal Botanic Gardens, Kew generally will be rejected, and no responsibility is accepted for late, lost or misdirected entries.

8. The use of automated entry software or any other electronic means of repeated entry is strictly prohibited.

9. Winners will be contacted within 14 days of the draw or judging via the email or social media address provided in their entry.  The Promoter reserves the right to request proof of identity, age and address.  In the event that the winner is unable to provide proof of identity and age in a reasonably acceptable format, the Promoter may withdraw the prize and select another winner.

10. Winners will have 14 days from the date the communication is sent to respond and claim their prize, after which time a re-draw will take place and the prize will be allocated to a new winner.

11. Prize draw winners will be drawn at random from all entry forms.  Competition winners will be randomly drawn from all correct entries OR, in the case of subjective competitions such as photo competitions or similar, a shortlist will be drawn up and the winners will be judged from that shortlist, as set out in the Specific Terms. 

12. If relevant, any vouchers will be emailed in the form of a promotional code, to be entered into the website at check out. Vouchers cannot be redeemed against Kew Gardens admission tickets, gift tickets, Kew events, ‘Friends of Kew’ or ‘Friends of Wakehurst’ membership or gift membership. 

13. Prizes are not for re-sale, are non-negotiable, non-transferable, non-exchangeable and non-refundable.  No cash alternative is available in any circumstances. The Promoter reserves the right to replace prizes with an alternative prize of equal or higher value if circumstances beyond the Promoter's control makes it necessary to do so.

14. The Promoter makes no representation or warranty in relation to prizes provided and limits any liability, to the fullest extent permitted by law, in relation to any prize, its fitness for purpose or otherwise. 

15. No additional costs or expenses are included in any prize unless specifically stated.  In particular, the costs of transport to and from a venue, including Kew Gardens or Wakehurst are not included. 

16. If a prize involves attendance at (or tickets to) an event, the Promoter accepts no liability if the event or any part of it is subsequently altered, cancelled, re-scheduled or otherwise varied for any reason.  If this results in the winner (and any guests) being unable to attend the event, the Promoter shall be under no obligation to provide any cash, alternative tickets or other replacement arrangements.

17. The Promoter reserves the right to hold void, cancel, suspend, or amend the prize draw or competition, including these terms, where it becomes necessary to do so.  Promoter shall provide as much notice as is reasonably practicable of any such changes, but the Promoter's decision is final and binding on the entrants and no correspondence will be entered into in this regard. 

Copyright, publicity and your details 

18. We will publish or make available information that indicates that we have selected a winner. Where a prize draw or competition is organised in a public forum such as on social media, the acknowledgement of the winner including, if applicable, their social media profile name will also be notified in the same public forum. We also reserve our right to publish the winner’s surname, county of residence and, if applicable, the winning entry on the websites and social media channels managed by RBG Kew and / or Enterprises subject to the participants objecting to such publication to safeguard their right to privacy. We may still be required to disclose this information to the Advertising Standards Authority.

19. Subject to the winner’s right to object to release his or her information under Section 18, the winner’s surname and county can also be obtained by sending an e-mail to info@kew.org within 30 days after the closing date of the prize draw or competition.

20. Unless you have indicated below or separately that you wish to be contacted by the Promoter, personal data supplied during the course of this promotion will only be used by the Promoter and third party suppliers in connection with the promotion (i.e. only as required to run the promotion and for fulfilment/delivery/arrangement of the prize or, if relevant, accreditation of any photographs).  All such information shall be treated in accordance with the privacy policy available at https://www.kew.org/privacy.

21. You confirm that you own the legal rights in any artistic or literary work including, but not limited to, any photograph, image, artwork or text shared with the Promoter.

22. Subject to Clause 27 below, you will retain copyright in such artistic or literary work, including, but not limited to, photographs, images, artwork, audio or text, but you hereby agree that The Promoter may use and publish any such works, photographs, images, audio or text received from you for an unlimited period of time for marketing purposes on any channel and in any medium, including websites and social media channels managed by RBG Kew and / or Enterprises. 

23. Where possible, such artistic and literary works will be credited with your name, but not where this is not feasible (for example, on Twitter where characters are limited).

24. The Promoter may ask you to participate at your discretion in publicity related to the prize draw or competition which may include the publication of your name and photograph, image or text in any media.

25. Entries, in whatever format they are submitted, must not be offensive and must not contain inappropriate imagery or messages.

26. You confirm that you have obtained the permission of any people who are clearly featured in photographs, digital images, artistic, audio or literary works for their photo, likeness or description to be shared with us, submitted in the prize draw or competition and subsequently published as described.

27. Please do not forward original (i.e. hard copies) of any artistic or literary works, photographs, images or other text to the Promoter.  Please note that rights in all hard copy entries and any accompanying hard copy material submitted to the Promoter will be transferred to, and become the property of, the Promoter on receipt, and will not be returned.