Terms and conditions
General terms and conditions for usage of the Kew.org websites and their content.
When you use our websites like Kew.org, and other websites we own, you are agreeing to a set of terms that apply to your interaction with those websites.
These terms cover matters like how you can use the websites and content within them, ownership of the content and our liability.
If you don’t agree to the terms the below, then please do not use the websites.
The Website is operated by the Board of Trustees of the Royal Botanic Gardens, Kew ('we', 'us' or 'our’). We are a non-departmental public body with exempt charitable status, whose principal place of business is at Royal Botanic Gardens, Kew, Richmond, TW9 3AE.
Some of the information contained in these Terms may be superseded by terms or notices published elsewhere on our Website.
Changes to these Terms:
The Terms found on this page may be amended at any time. You should check this page regularly to see if anything has changed, as it will apply to your use of the Website.
Availability of our Website:
We can’t guarantee that the Website will always be available or be uninterrupted.
We may have to suspend or withdraw, amend, update or restrict the availability of all or any part of the Website at any time without giving advance notice. We are not liable if, for any reason, the Website is unavailable or out of date at any time or for any period.
You can only use our site for lawful purposes. You can’t use our site:
- in any way that breaches any applicable local, national or international law or regulation
- in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect
- in any way which is abusive, defamatory or obscene or which will harass, distress or inconvenience anyone which might restrict or inhibit the use and enjoyment of the Website by anyone
- to send, or procure the sending of, spam – that is any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation
- to knowingly send any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware
- in any way that causes interruption or damage to the Website or renders it impaired or less efficient
- to disseminate advertisements or for any other commercial purposes (which would include using the Website to promote or encourage the sale of your goods/services)
- In any way that might bring us, any of our employees, volunteers or affiliates into disrepute.
Intellectual property rights:
Intellectual property rights is a term that refers to ownership of creative material, like the things we write, make, produce, design or invent.
We are the owner or the licensee of all intellectual property rights in our Website and in the content published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
Nothing contained in the Website shall be considered as granting any licence or as a given right to use our trademark. This also applies to any third-party intellectual property displayed on our Website. Any usage will require either our prior written permission or that of any third-party owner. Any misuse of the trademarks on our Website by you is strictly prohibited.
You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors. If you would like to discuss licensing arrangements, please contact us at firstname.lastname@example.org.
You must always acknowledge Kew and any other any other identified contributors as authors of content on our Website.
We are happy for you to link to our home page, provided it is in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not suggest any form of association, approval or endorsement on our part if none exists. You must not link to our home page from any website that is not owned by you.
Unless expressly permitted on this Website, or under a separate licence agreement, our Website must not be framed on any other website, nor may you create a link to any part of our Website other than the home page. We reserve the right to withdraw linking permission without notice.
Our Website may contain links to third party websites that are not owned or controlled by us. These links are provided for your information and convenience of access only and you visit them at your own risk. We are not responsible for the contents of those sites or resources, and so have no control of them. Use of links on our site doesn’t mean we are endorsing it, and we are not liable for any loss or damage that may occur from your use of them.
Separate terms for purchase of goods and services:
You may be able to purchase goods or services on our Website.
When doing this, there are separate terms that apply to your use of these services or purchase. These terms will be clearly identifiable.
Please note that in some circumstances you might be entering into a contract with a third party rather than us.
We will clearly notify you should this be the case and we urge you to read any third party terms carefully before placing any orders for goods and/or services to ensure you are fully aware of the terms relating to that specific transaction.
Reliance on content:
Commentary and other materials posted on our Website are not intended to amount to advice on which reliance should be placed.
Following any sort of content is done so at your own risk. We do not therefore accept any liability or responsibility from any reliance you place on such materials, or by anyone who may be informed of any of its contents.
We may provide information on plants and fungi which may have medicinal or therapeutic qualities. Such information should not be considered to be medical advice or any recommendation to try or use any of the remedies described; this content is designed as reference information about botanical identity and nomenclature (naming conventions). This content is not a substitute in any way for the advice of a qualified medical practitioner.
User generated content:
If you have created something and make it available to Kew, then you have provided ‘user generated content’.
You will retain copyright in artistic or literary work, including, but not limited to, photographs, images, artwork, audio or text that you submit, post, email or otherwise send to us or our Website. When you do provide it to us, you agree that we may use and publish that content for any purposes and for an unlimited period of time on any channel and in any medium, including websites and social media channels managed by us and/or our wholly-owned trading subsidiary RBG Kew Enterprises Limited.
When you provide that content, you are also confirming that you have obtained the permission of any people who are clearly featured in photographs, digital images, artistic, audio or literary works for their photo, likeness or description to be shared with us and published.
Where possible and reasonable, we will credit your artistic and literary works with your name, but not where this is not feasible (for example, on Twitter where characters are limited).
The content displayed on our Websites is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we hereby expressly exclude:
- all implied conditions, warranties, representations or other terms that may apply to our site and any content on it
- any liability for any direct, indirect or consequential loss or damage incurred by you or any user in connection with our Website, or in connection with the use, inability to use, or results of the use of our Website, any websites linked to it and any materials posted on it, including, without limitation any liability for loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; loss of goodwill; wasted management or office time and for any other loss or damage of any kind, however arising and whether in contract, tort (including negligence), breach of statutory duty or otherwise, even if foreseeable
Nothing in these Terms shall affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under the applicable law or which alternatively may affect your rights as a consumer (as applicable).
We do not represent or warrant that our Website is free of all viruses or other harmful components. You should therefore exercise caution in your use of the Website and when downloading any content and use up to date, industry recognised software to detect and destroy any viruses or similar destructive devices. You agree that you access our Website and download any contents at your own risk and that you will be solely responsible for your use and any damage to any computer system, loss of data or other harm that may result.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website or to your downloading of any material posted on it, or on any website linked to it.
In making our Website available online, we act in good faith. This means every effort has been made to ensure that content on the Website does not infringe anybody’s right or applicable UK laws. If you are concerned that you have found material on our Website for which you have not given permission, infringes privacy laws, is obscene, defamatory and in terms of copyright law is not covered by a limitation or exception, please contact us at email@example.com stating the following:
- Your contact details
- The full details of the material
- The exact and full URL where you found the material
- if the request relates to copyright, you must provide proof that you are the rights holder and a statement that, under penalty of perjury, you are the rights holder or are an authorised representative
- the reason for your request, including but not limited to copyright law, privacy laws, data protection, obscenity, defamation etc.
When we get your notice:
- we will acknowledge receipt of your complaint and make an initial assessment of your complaint’s validity and plausibility
- upon receipt of a valid complaint the material will be temporarily removed from our Website
- we will investigate your complaint, which may include seeking internal or external legal advice or, if it relates to material contributed by a third party, notifying the third-party contributor of the complaint and providing an opportunity to comment on the complaint.
Depending on the outcome of our investigation, we may, in respect of all or part of the material:
- permanently remove the material from the Website;
- replace the material on the Website unchanged;
- replace the material on the Website with changes.
Standard prize draw and competition terms and conditions
Dates, Restrictions and Method of Entry
1.These terms and conditions apply to all prize draws and competitions promoted by the Board of Trustees of the Royal Botanic Gardens, Kew (“RBG Kew”) or RBG Kew Enterprises Limited (“Enterprises”). By entering the prize draw or competition, you are agreeing to the following terms and any Specific Terms:
2. Each prize draw or competition also has its own specific terms and conditions which set out details of how to enter, opening and closing dates, what prizes you may win and any other specific details (the “Specific Terms”). In the event of a conflict with these standard terms and conditions, the Specific Terms will take precedence.
3. The promoter is identified in the Specific Terms being one of either RBG Kew or Enterprises (the “Promoter”) both of whom are based at the Royal Botanic Gardens, Kew, Richmond, Surrey TW9 3AB and can be contacted via firstname.lastname@example.org Please specify the details of the particular prize draw or competition if you contact us.
4. Unless otherwise specified in the Specific Terms, only one entry is permitted per person.
5. Prize draws and competitions are open to all UK residents aged 18 years or over, except employees of Kew (i.e. RBG Kew and Enterprises) and their immediate family and any third parties directly associated with the administration of the prize draw or competition.
Requirements for Valid Entry, Prizes and Judging
6. Entries must be submitted via the method set out in the Specific Terms. Incomplete, incomprehensible, damaged or otherwise deficient entries which are not submitted strictly in accordance within the standard terms and conditions or the Specific Terms will not be valid and will not be accepted.
7. Entries that are deemed to be unlawful, or which may otherwise be harmful to the goodwill and reputation of the Promoter, or the Royal Botanic Gardens, Kew generally will be rejected, and no responsibility is accepted for late, lost or misdirected entries.
8. The use of automated entry software or any other electronic means of repeated entry is strictly prohibited.
9. Winners will be contacted within 14 days of the draw or judging via the email or social media address provided in their entry. The Promoter reserves the right to request proof of identity, age and address. In the event that the winner is unable to provide proof of identity and age in a reasonably acceptable format, the Promoter may withdraw the prize and select another winner.
10. Winners will have 14 days from the date the communication is sent to respond and claim their prize, after which time a re-draw will take place and the prize will be allocated to a new winner.
11. Prize draw winners will be drawn at random from all entry forms. Competition winners will be randomly drawn from all correct entries OR, in the case of subjective competitions such as photo competitions or similar, a shortlist will be drawn up and the winners will be judged from that shortlist, as set out in the Specific Terms.
12. If relevant, any vouchers will be emailed in the form of a promotional code, to be entered into the website at check out. Vouchers cannot be redeemed against Kew Gardens admission tickets, gift tickets, Kew events, ‘Friends of Kew’ or ‘Friends of Wakehurst’ membership or gift membership.
13. Prizes are not for re-sale, are non-negotiable, non-transferable, non-exchangeable and non-refundable. No cash alternative is available in any circumstances. The Promoter reserves the right to replace prizes with an alternative prize of equal or higher value if circumstances beyond the Promoter's control makes it necessary to do so.
14. The Promoter makes no representation or warranty in relation to prizes provided and limits any liability, to the fullest extent permitted by law, in relation to any prize, its fitness for purpose or otherwise.
15. No additional costs or expenses are included in any prize unless specifically stated. In particular, the costs of transport to and from a venue, including Kew Gardens or Wakehurst are not included.
16. If a prize involves attendance at (or tickets to) an event, the Promoter accepts no liability if the event or any part of it is subsequently altered, cancelled, re-scheduled or otherwise varied for any reason. If this results in the winner (and any guests) being unable to attend the event, the Promoter shall be under no obligation to provide any cash, alternative tickets or other replacement arrangements.
17. The Promoter reserves the right to hold void, cancel, suspend, or amend the prize draw or competition, including these terms, where it becomes necessary to do so. Promoter shall provide as much notice as is reasonably practicable of any such changes, but the Promoter's decision is final and binding on the entrants and no correspondence will be entered into in this regard.
Copyright, Publicity and Your Details
18. We will publish or make available information that indicates that we have selected a winner. Where a prize draw or competition is organised in a public forum such as on social media, the acknowledgement of the winner including, if applicable, their social media profile name will also be notified in the same public forum. We also reserve our right to publish the winner’s surname, county of residence and, if applicable, the winning entry on the websites and social media channels managed by RBG Kew and / or Enterprises subject to the participants objecting to such publication to safeguard their right to privacy. We may still be required to disclose this information to the Advertising Standards Authority.
19. Subject to the winner’s right to object to release his or her information under Section 18, the winner’s surname and county can also be obtained by sending an e-mail to email@example.com within 30 days after the closing date of the prize draw or competition.
21. You confirm that you own the legal rights in any artistic or literary work including, but not limited to, any photograph, image, artwork or text shared with the Promoter.
22. Subject to Clause 27 below, you will retain copyright in such artistic or literary work, including, but not limited to, photographs, images, artwork, audio or text, but you hereby agree that The Promoter may use and publish any such works, photographs, images, audio or text received from you for an unlimited period of time for marketing purposes on any channel and in any medium, including websites and social media channels managed by RBG Kew and / or Enterprises.
23. Where possible, such artistic and literary works will be credited with your name, but not where this is not feasible (for example, on Twitter where characters are limited).
24. The Promoter may ask you to participate at your discretion in publicity related to the prize draw or competition which may include the publication of your name and photograph, image or text in any media.
25. Entries, in whatever format they are submitted, must not be offensive and must not contain inappropriate imagery or messages.
26. You confirm that you have obtained the permission of any people who are clearly featured in photographs, digital images, artistic, audio or literary works for their photo, likeness or description to be shared with us, submitted in the prize draw or competition and subsequently published as described.
27. Please do not forward original (i.e. hard copies) of any artistic or literary works, photographs, images or other text to the Promoter. Please note that rights in all hard copy entries and any accompanying hard copy material submitted to the Promoter will be transferred to, and become the property of, the Promoter on receipt, and will not be returned.