Victoria amazonica (giant waterlily) > Kew Gardens > Plan your visit to Kew Gardens > Visitor notices and Garden rules

Visitor notices and Garden rules

Registered disability assistance dogs are welcome, no other dogs are allowed in the Gardens

Visitor notices and closures

Early closing and short-term closures

  • The Ladies toilets at Brentford Gate aren't in service. Please use alternative toilets at White Peaks
  • The Treetop Walkway lift is currently out of order 
  • The north block of the Temperate House and the Davies Exploration House are currently closed 
  • 17 September - 5 October: The Shirley Sherwood Gallery will be closed in preparation for new exhibits
  • 29 September: The Orangery will close at 4pm, last orders 3.30pm 
  • 15 October - 5 November: The Victoria Gate cafe will be closed 
  • 29 - 30 September: The Marianne North Gallery will be closed 
  • 15, 18 & 25 October: The Shirley Sherwood Gallery will close at 3pm

During adverse weather conditions we may need to close the upper level of The Hive.

Closed for restoration work

  • The Pavilion Restaurant will reopen in the spring 2019
  • Treehouse Towers has closed to make way for the brand new Children's Garden. 

Closure of the Gardens

  • Kew Gardens is open all year except for 24 and 25 December

For closing and opening times

The Great Pagoda

Before you book a ticket for The Great Pagoda, please note:

  • The Great Pagoda is a challenging climb of 253 steps.
  • Please do not attempt the climb if you have any health conditions you feel may be made worse by the experience.
  • Children under 5 years old are not permitted above the ground floor.
  • The Great Pagoda is situated in the southern end of Kew Gardens, near the Temperate House.
  • The Great Pagoda tickets are for a 30 minute timeslot. Latecomers will be accomodated where possible, but if other timeslots are fully booked this will not be possible. 
  • In order to preseve the historic fabric of the building, large bags* may not be brought inside. Lockers are available at Victoria Gate. 

*Any bag larger than the normal airline carry-on size (22cm x 35cm x 56cm).

Garden rules

Help us to look after Kew Gardens and protect our plants and buildings for years to come by following these simple rules:

  • 16s and under must be accompanied by an adult.
  • Only registered disability assistance dogs are allowed in the gardens - please leave your pets at home.
  • Help protect our plants so that people from all over the world can enjoy them - climbing, picking or pruning is not allowed.
  • Please be careful when walking through the Gardens and avoid walking over planted areas.
  • Bicycles, tricycles, roller skates, skateboards, micro-scooters, balance bikes and other vehicles (except powered wheelchairs) must be left at the gates.
  • Leave the flying to the birds - drones and other remotely controlled aircraft are not allowed.
  • Enjoy the peace and tranquility of Kew - please don't bring radios, music players and musical instruments into the Gardens.
  • Kew Gardens is the perfect place for picnics - please stick to grassy areas and don't bring barbecues or picnic furniture.
  • To protect our lawns, ball games and sports (including jogging) are not allowed in the Gardens.
  • Our narrow Treetop Walkway is not suitable for mobility scooters and pushchairs, please leave them on the ground.
  • Teachers, please be kind to our shop staff and only allow 10 children at a time into the shops.


For visitor information please contact Kew Gardens Visitor Information on +44 (0)20 8332 5655 (Monday to Friday 9am to 5pm) or email

For commercial photography or painting, or if you'd like to paint with an easel in one of our glasshouses, please contact to request permission.

For press enquiries about filming please contact the Press Office in advance, on +44 (0)20 8332 5607 or email

Please note: no commercial activities may be undertaken in the Gardens except as part of Kew authorised events.