Everything you need to know for Glow Wild 2022

For entry times, ticket information including how to book, prices, parking, access and contact information.

Moon and star lanterns at Glow Wild, Wakehurst

Dates and entry times

Glow Wild runs from Thursday 24 November 2022 to Sunday 1 January 2023, over 31 non-consecutive nights.

  • Thursday 24 November – Sunday 27 November
  • Wednesday 30 November – Sunday 4 December
  • Wednesday 7 December - Sunday 11 December
  • Tuesday 13 December - Friday 23 December
  • Tuesday 27 December – Sunday 1 January 2023

Time slots for entry are every 20 minutes, starting from 4.30pm with the final slot at 8pm.

The 8pm slot on Fridays throughout Glow Wild (25 November, 2, 9, 16, 23, 30 December) is reserved for adults only. Do note though that you could still encounter children on the trail from earlier timeslots.

Please arrive at the Visitor Centre promptly for your chosen start time.

The gardens will close at 10pm on all Glow Wild evenings.

Ticket information

How to book 

Tickets are now on sale.

Book general tickets

Book members tickets

Advance booking is essential.

Not yet a member? Join now to get exclusive updates and discounts on our events. 

All visitors must have their own valid ticket which must be produced to gain entry to the event. Children must be accompanied by an adult. 

Please be aware that we do not authorise or have any control over the sale of tickets via third-party websites.

Prices

Wakehurst or Kew member - Adult: £14
Wakehurst or Kew member - Family (2 adults & 2 children): £46
Adult: £17
Children (4 - 16): £11
Family (2 adults & 2 children): £53
Infants (under 4) and carers: Free

On site car parking: Free

Pre-bookable shuttle bus: £3.05/£6.10 for a child/adult return

Pre-bookable lantern making kit: £4.95   

Your tickets 

After purchasing your tickets online, you will receive a confirmation email from See Tickets with your entry ticket(s) attached.

Contactless ticket scanning will take place on arrival. There is no need to print this attachment but please have it open on your mobile phone or tablet when you arrive. Please pre-download your tickets or take a photo as signal onsite is limited.

All tickets for your party will be in the same attachment, so all members of your party must enter at the same time. Do not attempt to duplicate any of these tickets as second and subsequent scans will fail. 

Please note your event ticket does not include day visitor entry to the gardens.

Can’t find your tickets?

You can get them resent. Remember to check your Junk/Spam inbox.

If you have a query relating to your ticket, please contact See Tickets Customer Service, quoting your booking reference number.

Please note ticket enquiries cannot be dealt with by Wakehurst. 

Cancellation, exchanges, and refunds

Please be sure that you have chosen the right date and time slot at the time of making your booking, as Wakehurst and See Tickets are not able to offer exchanges or refunds once tickets have been purchased. We are also not able to offer refunds/duplicates on unwanted/lost tickets.

Please note Glow Wild is an outdoor event with no cover. Inevitably bad weather can affect any open-air event. If we need to cancel the event as it is unsafe to proceed, visitors will be offered an alternative date, if available, or a full refund (minus the transaction fee).

No refunds will be offered simply if the weather is inclement. Any decision to cancel the event will be communicated by 2pm on the day of an event.

Ticket Refund Protection Insurance is available at the point of purchase though a third party hosted by our ticketing partner SEE Tickets. Please see the full Terms and Conditions.  If you are concerned about not being able to attend due to illness of yourself or a member of your party (COVID-19 or otherwise), you may wish to consider this option. 

Visiting Wakehurst during the day

Your event ticket does not include day visitor entry to the gardens. 

Daytime visitors will need to return to the Visitor Centre when the gardens close at 3pm (last entry 2pm).

If you have a ticket for Glow Wild the same evening, you must exit the gardens at 3pm and re-enter at your pre-booked time.

At the event 

What to bring and wear  

The event is outdoors and there are no covered areas on the trail, so ensure you have sufficient warm and waterproof clothing. Appropriate outdoor footwear is also essential.

In some areas the lighting will be low level. This is part of the experience, please do not bring bright torches. 

Food and drink 

Hot chocolate, sweet treats, and roasted chestnuts are available at the Carriage Ring food and drink stalls and the Stables Kitchen will be serving a range of hot dishes.

This year you can enjoy family-friendly dishes at our Seeds Café before or after your visit to the trail. Learn more about pre-bookable dining.

Please note all payments are by card only. 

Please inform the catering staff of any allergies. There will be a variety of food available to meet a range of dietary requirements.

Shopping 

You will exit through the Visitor Centre which is open until 9.45pm. 

Payments can be made by card only.

Safety 

For safety reasons, no naked flames (e.g. candles, night lights, flares, and lanterns) are allowed. 

Photography  

As per our ticket terms and conditions, we would like to remind you that as a ticket holder you are consenting to photography and filming by Royal Botanic Gardens, Kew that may be used for promotional purposes.

If you would prefer to not be on camera, please speak to a member of staff during your visit. 

Thinking of proposing at Glow Wild?  

If you’re planning a magical Glow Wild moment to pop the question, please do get in touch with the team to see how we can help make it a night to remember. Whether you need a quiet corner on the trail, champagne on ice or someone to help capture the occasion, email the team at glowwild@kew.org.

After the event

Please leave quietly at the end of the event out of consideration for our neighbours. 

Place all litter in the bins provided.

Access

The route

The trail is just over one mile long and takes approximately an hour to walk round. It is fully accessible and can be viewed from hard standing and/or flat gravel paths, which are suitable for pushchairs and wheelchairs. 

Please be aware that the landscape is undulating so there are some slopes and not all paths are concrete or even.

Wheelchairs, mobility scooters and buggies 

Wheelchairs are available to borrow on a first come, first served basis. Two mobility scooters are available per evening and must be booked in advance by calling 01444 894067. 

Children's scooters are not permitted on the trail. 

Dogs  

Registered disability assistance dogs are allowed, other dogs are not allowed. 

Quiet sessions  

There will be a limited number of quiet session tickets which are suitable for visitors with hidden disabilities, such as autism, to make for a more comfortable visit whilst still benefiting from the sensory elements of Glow Wild.

Quiet sessions offer access before the general public on selected evenings from Friday 25 November 2022 to Sunday 1 January 2023 at 4.15pm.

  • Friday 25 November 2022
  • Sunday 27 November 2022
  • Wednesday 30 November 2022
  • Thursday 1 December 2022
  • Friday 2 December 2022
  • Sunday 4 December 2022
  • Wednesday 7 December 2022
  • Saturday10 December 2022
  • Sunday 11 December 2022
  • Tuesday 13 December 2022
  • Wednesday 14 December 2022
  • Thursday 15 December 2022
  • Saturday 17 December 2022
  • Tuesday 20 December 2022
  • Friday 23 December 2022
  • Wednesday 28 December 2022
  • Friday 30 December 2022
  • Saturday 31 December 2022
  • Sunday 1 January 2023

We ask that other visitors respect the quiet sessions and do not book during these limited time slots. 

Toilets  

There are accessible toilets and baby changing facilities available at the start and throughout the trail. These are at the Schools Entrance, Visitor Centre, and Stables Kitchen. 

How to get here

Our address is Selsfield Road, Ardingly, Haywards Heath, Sussex, RH17 6TN

By car/coach: we are on the B2028, south of Turners Hill and north of Ardingly.

Directions from London:

  • take the M25 then M23, leave at Junction 10, turn left onto the A264
  • on the A264 go straight over first two roundabouts, turn right at next roundabout, onto the B2028
  • Wakehurst is on the right after Turners Hill

On approaching Wakehurst please follow signage rather than relying on your Sat Nav, as it will bring you to the North Drive entrance which is the wrong one for this event.

By train: our closest station is Haywards Heath (6 miles away). Turn right out of the station for the Perrymount Road bus stop. For train times.

By bus: 

  1. There will be a shuttle bus between Haywards Heath station and Wakehurst for Glow Wild visitors. Shuttle bus timetable and bus stop map.
  2. Public bus route 272 also stops outside Wakehurst, serving Crawley, Haywards Heath, and Burgess Hill (Monday to Saturday only). 272 timetable and route map.

Contact details

For all ticket related enquiries contact See Tickets Customer Service

For event or access information please contact glowwild@kew.org or call 01444 894067