Everything you need to know for Glow Wild

For entry times, ticket information including how to book, pricing, parking, access and contact information.

Moon and star lanterns at Glow Wild, Wakehurst

In light of the new government guidance, we are sorry to announce that the last week (7 – 10 January 2021) of Glow Wild has been cancelled.

All affected ticket holders will be contacted via email by our ticketing providers See Tickets and informed of their refund options. 

To request your voucher for Glow Wild 2021, please contact See Tickets customer service and follow the instructions. When the new dates are released in Summer 2021, you will be able to redeem your voucher for your chosen Glow Wild 2021-22 date. 
      
If you have not chosen to request a voucher by 24 January 2021, you will be automatically refunded the face value of your Glow Wild 2020 tickets to the account the transaction was originally made from. 

We thank everyone for their ongoing support and understanding at this challenging time. 

COVID-19 (coronavirus) notice

You can book with confidence for Glow Wild. Come along knowing that the safety and wellbeing of our visitors is of the upmost importance to us. We are continually monitoring and responding to the Covid-19 pandemic situation as it evolves. Any updates will be communicated with you ahead of your visit.

To deliver a safe event for visitors:

  • We have revised our entry time slots and the queuing system to manage visitor flow
  • We have further reduced visitor numbers to be able to spread people out, manage the flow and create even more space for our Glow Wild visitors 
  • There will be additional cleaning across the route each night
  • We ask all staff and visitors to take extra precautions by wearing face coverings on the trail, if you are able to wear one
  • All indoor catering units and the shop will be closed. Takeaway is still available
  • At present we do not plan to run the lantern-making activity in the Mansion, but lantern-making kits will be available for pre-purchase and collection at the event 

Please observe the onsite and government guidance on hygiene and social distancing. 

If Glow Wild is cancelled due to coronavirus, you will be notified and offered an alternative date, if available, or a full refund.

If you are unable to attend because of government restrictions in place due to coronavirus, please visit See Tickets Customer Service to request a voucher to change your date or ask for a refund.

Dates and entry times

Glow Wild runs from Thursday 3 December to Sunday 10 January 2021, over 27 non-consecutive nights.

  • 3 – 6 December  

  • 10 – 13 December 

  • 17 – 23 December  

  • 27 – 30 December  

  • 31 December – 3 January
  • 7 – 10 January

Time slots for entry are every twenty minutes, starting from 4.30pm with the final slot at 8.10pm. The gardens will close at 10pm.

For the safety of all and to help us manage social distancing, please arrive at the Visitor Centre promptly for your chosen start time.

Ticket information

How to book 

Book tickets online. Advance booking is essential.

All visitors must have their own valid ticket which must be produced to gain entry to the event. Children must be accompanied by an adult. 

Please be aware that we do not authorise or have any control over the sale of tickets via third-party websites.

Pricing 

Wakehurst or Kew member - Adult: £13*

Wakehurst or Kew member - Family (2 adults & 2 children): £42*

Adult: £15*

Children (4 – 16): £9*

Infants (under 4) and carers: Free*

Family (2 adults & 2 children): £46*

*Car parking is included in the ticket.

Due to current government guidance, we are not able to run the lantern-making activity in the Mansion. Lantern-making kits will be available for pre-purchase and collection on the night of your visit for making at home. Kits cost £4.50 each.  

Your tickets 

After purchasing your tickets online, you will receive a confirmation email from See Tickets with your entry ticket(s) attached.

There is no need to print this attachment but please have it open on your mobile phone or tablet when you arrive. Please pre-download your tickets or take a photo as signal onsite is limited.

All tickets for your party will be in the same attachment, so all members of your party must enter at the same time. Do not attempt to duplicate any of these tickets as second and subsequent scans will fail. 

Please note your event ticket does not include day visitor entry to the gardens.

Can’t find your tickets?

You can get them resent. Remember to check your Junk/Spam inbox.

If you have a query relating to your ticket, please email glowwild@seetickets.com, quoting your booking reference number.

Please note ticket enquiries cannot be dealt with by Wakehurst. 

Cancellation, exchanges, and refunds

Please be sure that you have chosen the right date and time slot at the time of making your booking, as Wakehurst and See Tickets are not able to offer exchanges or refunds once tickets have been purchased. We are also not able to offer refunds/duplicates on unwanted/lost tickets.

Please note Glow Wild is an outdoor event with no cover. Inevitably bad weather can affect any open-air event. If we need to cancel the event as it is unsafe to proceed, visitors will be offered an alternative date, if available, or a full refund.

No refunds will be offered simply if the weather is inclement. Any decision to cancel the event will be communicated by 2pm on the day of an event.

Ticket Refund Protection Insurance is available at the point of purchase though a third party hosted by our ticketing partner SEE Tickets. Please see the full Terms and Conditions.  If you are concerned about not being able to attend due to illness of yourself or a member of your party (COVID-19 or otherwise), you may wish to consider this option. 

Visiting Wakehurst during the day

Your event ticket does not include day visitor entry to the gardens. 

Daytime visitors will need to return to the Visitor Centre when the gardens close at 3.30pm (last entry 3pm).

If you have a ticket for Glow Wild the same evening, you must exit the gardens at 3.30pm and re-enter at your pre-booked time.

At the event 

What to bring and wear  

The event is outdoors and there are no covered areas on the trail, so ensure you have sufficient warm and waterproof clothing. Appropriate outdoor footwear is also essential.

In some areas the lighting will be low level. This is part of the experience, please do not bring bright torches. 

We ask all staff and visitors to take extra precautions by wearing face coverings on the trail, if you are able to wear one.

Card payments will be available for purchasing pre-packaged lantern-making kits, outdoor food and drink offers, and retail options. 

Food and drink 

We will be regularly reviewing government advice, meaning some indoor areas may remain closed. 

Hot chocolate, sweet treats, and roasted chestnuts are available at the Carriage Ring food and drink stalls.

Please note all payments are by card only. 

Please inform the catering staff of any allergies. There will be a variety of food available to meet a range of dietary requirements. 

Shopping 

You will exit through the Visitor Centre which is open until 9.45pm. 

Payments can be made by card only.

Safety 

For safety reasons, no naked flames (e.g. candles, night lights, flares, and lanterns) are allowed. 

Photography  

As per our ticket terms and conditions, we would like to remind you that as a ticket holder you are consenting to photography and filming by Royal Botanic Gardens, Kew that may be used for promotional purposes.

If you would prefer to not be on camera, please speak to a member of staff during your visit. 

After the event

Please leave quietly at the end of the event out of consideration for our neighbours. 

Place all litter in the bins provided.

Access

The route

The trail is just under one mile long and takes approximately an hour to walk round. It is fully accessible and can be viewed from hard standing and/or flat gravel paths, which are suitable for pushchairs and wheelchairs. 

Please be aware that the landscape is undulating so there are some slopes and not all paths are concrete or even. 

Wheelchairs, mobility scooters and buggies 

Wheelchairs are available to borrow on a first come, first served basis. Two mobility scooters are available per evening and must be booked in advance by calling 01444 894070. 

Children's scooters are not permitted on the trail. 

Dogs  

Only guide dogs or registered disability assistance dogs are allowed in the gardens. 

Quiet sessions  

This year we are trialling a limited number of quiet session tickets. These are suitable for visitors with hidden disabilities, such as autism, to make for a more comfortable visit whilst still benefiting from the sensory elements of Glow Wild.

Quiet sessions offer access before the general public and will be available on 3, 10, 12, 13, 17 December and 9 January at 4.15pm.

We ask that other visitors respect the quiet sessions and do not book during these limited time slots. 

Toilets  

There are accessible toilets and baby changing facilities available at the start and throughout the trail. These are at the Schools Entrance, Visitor Centre, Stables Kitchen and Winter Garden. 

How to get here

Our address is Ardingly, Haywards Heath, Sussex, RH17 6TN

By car/coach: we are on the B2028, south of Turners Hill and north of Ardingly.

Directions from London:

  • Take the M25 then M23, leave at Junction 10, turn left onto the A264
  • On the A264 go straight over first two roundabouts, turn right at next roundabout, onto the B2028
  • Wakehurst is on the right after Turners Hill

On approaching Wakehurst please follow signage rather than relying on your Sat Nav, as it will bring you to the North Drive entrance which is the wrong one for this event.

By train: our closest station is Haywards Heath (6 miles away). Turn right out of the station for the Perrymount Road bus stop. For train times.

By bus: route 272 stops outside Wakehurst, serving Crawley, Haywards Heath, and Burgess Hill (Monday to Saturday only). For 272 timetable and route map.

Contact details

For all ticket related enquiries email glowwild@seetickets.com

For event or access information please contact glowwild@kew.org or call 01444 894067