Have a question? View our FAQs below, or contact our Friends of Kew team today.
Which membership should I choose?
We offer a range of options to help you find the most suitable Friends of Kew membership:
How much does Friends of Kew membership cost?
Pay by Direct Debit and you save £10 on all membership options. It’s secure, easy to set up and involves less admin for the Friends of Kew team – hence the saving.
What is a family guest?
A family guest is a member of your family or your partner.
Will you refund the cost of my day ticket if I become a Friend of Kew?
If you join on the day you visit, we will take £20 off the cost of your membership (any category) on presentation of one adult ticket.
Do the children covered by a family membership have to be part of my family?
They do – either your children or grandchildren.
What are the benefits of becoming a Friend of Kew?
Your annual membership includes:
Friends of Kew benefits are subject to restrictions and change. For full details, please see our terms and conditions.
How do I get my 10% discount in Kew’s shops?
To save money on our wide range of plants, seeds, tools, homeware, jewellery and more, simply show your Friends of Kew card in our shops or enter your membership discount code at shop.kew.org. Full price products only, some exclusions apply.
You can find your discount code in your welcome email and Friends e-newsletters. Look out for occasional extra discounts in our monthly Friends e-newsletters too. To sign up for our e-newsletter visit Friends e-newsletters.
For full details, please see our terms and conditions.
How do I arrange my 10% discount on venue hire?
If you’re planning a special event such as a wedding or private party, we have a range of iconic venues to help you create an unforgettable day.
Your 10% discount is available from Monday to Thursday between April and October, and all week the rest of the year. To find your perfect venue, call 020 8332 5641 or email email@example.com. Remember to mention that you are a Friend of Kew.
How do I get my 5% discount on talks and training courses?
You can join special events at Kew throughout the year – from botanical drawing or Tai Chi in the Gardens to specialist horticultural training. Enter your membership discount code when you book to get your 5% discount on courses.
Which events offer priority booking for Friends of Kew?
As a Friend of Kew, you can buy tickets for events such as Kew the Music, Christmas at Kew and Glow Wild at Wakehurst before anyone else. To be the first to hear about our latest offers, sign up for our Friends e-newsletter.
How do I access digital editions of the Kew Magazine?
Friends of Kew receive free access to digital editions of the Kew Magazine, with over 30 searchable back issues of the magazine to enjoy.
To download your digital copy of the Kew Magazine for the first time, you will need to register first. To register, simply follow these easy steps:
If you have already registered, simply choose the edition of the Kew Magazine that you wish to read by searching here, and log in when prompted.
How do I become a Friend of Kew?
The easiest way to start enjoying the many benefits of membership is to Become a Friend of Kew online. You can also join at the Friends Kiosk in Victoria Plaza or at any entry gate, or by calling 020 8332 3200.
When will I receive my membership card?
It usually takes around two weeks for your personal membership card to arrive by post. In the meantime, we give you a temporary card, receipt or email confirmation, so you can come for your first visit as soon as you would like.
How long does my membership last?
Membership starts on the day you sign up and lasts for a full year. You can find the expiry date printed on your membership card, and we will write to you when your membership is due for renewal.
The easiest way to renew is to pay by Direct Debit – your membership will continue automatically and you save £10 on all other payment methods.
When is my Direct Debit payment collected?
On or after the 21st of the month. Your first payment could be in the month you join or in the following month, depending on when you begin your membership. We send you a letter with the exact date at least ten days before taking any payment.
Is it a problem if I change my bank?
Not at all. If you change your bank using the Current Account Switch Service, all Direct Debits will be carried over automatically. If you would like to change your Direct Debit manually, please call us on 0208 3332 3200 with your membership number.
How do I renew my membership?
At the start of the month your membership is due to expire, we will send you a letter explaining how to renew. If you want to renew before this, you can always come and see us at the Friends Kiosk at Victoria Gate or at the membership desk at Victoria Plaza.
Can I change my membership?
Of course. If you want to upgrade to a Family membership or Joint membership, please speak to staff at any of our entry gates, who will guide you through the process and let you know the costs involved.
Can I cancel my membership?
We hope you will come and visit Kew again and again as the seasons change. If you do want to cancel your membership, you can do so by contacting us at firstname.lastname@example.org. Please be aware that we do not offer a refund, other than in exceptional circumstances. If you pay by Direct Debit, you will need to contact your bank to cancel it.
Do I need to bring my Friend of Kew membership card with me?
Yes, you will need to scan your card at one of our entry gates to come into the Gardens.
Why do you scan my card?
Scanning cards ensures we know exactly how many Friends of Kew are visiting us and when.
Will I need to queue to get into the Gardens?
We do everything we can to ensure that all of our Friends of Kew are able to enjoy their day at the Gardens with minimum delay, but in busy periods you may need to queue for a short time. Unfortunately, we are not able to offer priority entry for Friends of Kew.
Can I lend my Friends of Kew membership card to a friend or family member?
No, only the person named on the card is able to use it. To help protect against your card being used fraudulently, staff at the Gardens may occasionally ask to see proof of ID.
Can I bring additional guests with me?
Of course. Friends of Kew can claim a £1 discount on adult day visitor tickets for friends and family. Simply show your Friends of Kew card before buying tickets and then show your guests around all the places that make Kew special for you.
I’ve lost my Friends of Kew membership card. What do I do?
Email us at email@example.com and we’ll send one free replacement card to you within two weeks. Do try to keep your replacement card safe; further replacements are charged at £10.
How does Friends of Kew gift membership work?
When you buy a Friends of Kew membership as a gift, the recipient can visit Kew Gardens and Wakehurst as often as they like, for a year.
All of our membership packages are available as gifts, so you can buy a Friends of Kew gift membership for an individual, a couple or a whole family.
Can I buy a recurring gift membership?
You can. To set up a recurring gift membership, please phone the Membership Office to set up a Direct Debit which will renew automatically every year. Direct Debit payment is protected by the Direct Debit Guarantee, which means you can cancel your Direct Debit instruction at any time.
Unfortunately, we are unable to send gift vouchers with recurring memberships.
You can call the Membership Office on 020 8332 3200 (9.30am–5pm, Monday–Friday)
Are Friends of Wakehurst able to visit Kew Gardens?
Yes, Friends of Wakehurst, Kew's country estate in Sussex, can visit Kew Gardens for free once each year. Please being your Friend of Wakehurst membership card with you.
I’ve lost my Friend of Wakehurst membership card. What do I do?
The team at the Visitor Centre at Wakehurst will be happy to help you. And don’t worry, you can still park for free at Wakehurst if you lose your card – just make sure you validate your ticket at the Visitor Centre.
The team at our dedicated Friends of Kew kiosk at Victoria Plaza can help with any questions about membership.
Email us at firstname.lastname@example.org
Write to us Membership Office, Royal Botanic Gardens, Kew, Richmond, TW9 3AE
Call us on 020 8332 3200 (9.30am–5pm Monday to Friday)
Our members are at the forefront of supporting our vital science and conservation work, enjoying unlimited visits to Kew as well as a variety of membership benefits. Become a Friend today.
Friends of Kew membership gift vouchers make a wonderful present for any occasion and can be bought as individual, joint or family gifts. Visit our shop and browse our range of membership gift vouchers today.
Learn more about the vital science and conservation work that you support as a Friend of Kew, by learning more about our science, collections and current projects.