Have a question? View our FAQs below, or contact our Friends of Kew team today.
Which membership should I choose?
We offer a range of options to help you find the most suitable Friends of Kew membership:
How much does Friends of Kew membership cost?
Pay by Direct Debit and you save £10 on all membership options. It’s secure, easy to set up and involves less admin for the Friends of Kew team – hence the saving.
What is a family guest?
As a member you can bring a family guest to enjoy the Gardens with you (or one family guest per member with Joint memberships). It can be anyone in your family or a partner. Simply scan your membership card at any Kew entrance and you and your family guest can explore Kew together.
Will you refund the cost of my day ticket if I become a Friend of Kew?
Absolutely. Join on the day you visit and we’ll refund the cost of one adult ticket for an Individual or Individual Family Friend membership and two adult tickets for a Joint Friend or Joint Family Friend membership.
Do the children covered by a family membership have to be part of my family?
They do – either your children or grandchildren.
What are the benefits of becoming a Friend of Kew?
As a Friend of Kew, you can experience the variety and wonder of the Gardens as often as you like – and that’s only the beginning:
Where else can I visit with my Friends of Kew membership?
A selection of the UK’s finest gardens are yours to visit for free as a Friend of Kew (any guests you bring will need to pay the usual entrance fees):
As a Friend of Kew, you also pay a reduced rate for parking during peak season at Bedgebury Pinetum on the Kent/Sussex border.
How do I get my 10% discount* in Kew’s shops?
To save money on our wide range of plants, seeds, tools, homeware, jewellery and more, simply show your Friends of Kew card in our shops or enter the Friends of Kew discount code at shop.kew.org
You can find your online discount code in your welcome email and Friends e-newsletters. Look out for occasional extra discounts in our monthly Friends e-newsletters too.
How do I arrange my 10% discount on venue hire?
If you’re planning a special event such as a wedding or private party, we have a range of iconic venues to help you create an unforgettable day.
Your 10% discount is available from Monday to Thursday between April and October, and all week the rest of the year. To find your perfect venue, call 0208 332 5641 or email firstname.lastname@example.org. Remember to mention that you are a Friend of Kew.
How do I get my 5% discount on talks and training courses?
You can join special events at Kew throughout the year – from botanical drawing or Tai Chi in the Garden to specialist horticultural training. Enter your membership discount code when you book to get your 5% discount on courses in our unforgettable setting.
Which events offer priority booking for Friends of Kew?
As a Friend of Kew, you can buy tickets for events such as Kew the Music, Christmas at Kew and Glow Wild at Wakehurst before anyone else. To be the first to hear about our latest offers, sign up for our Friends e-newsletter.
How do I access digital editions of the Kew Magazine?
Friends of Kew receive free access to digital editions of the Kew Magazine, with over 30 searchable back issues of the magazine to enjoy.
To download your digital copy of the Kew Magazine for the first time, you will need to register first. To register, simply follow these easy steps:
If you have already registered, simply choose the edition of the Kew Magazine that you wish to read by searching here, and log in when prompted.
How do I become a Friend of Kew?
The easiest way to start enjoying the many benefits of membership is to Become a Friend of Kew online. You can also join at the Friends Kiosk in Victoria Plaza or at any entry gate, or by calling 020 8332 3200.
When will I receive my membership card?
It usually takes around two weeks for your personal membership card to arrive by post. In the meantime, we give you a temporary card, receipt or email confirmation, so you can come for your first visit as soon as you would like.
How long does my membership last?
Membership starts on the day you sign up and lasts for a full year. You can find the expiry date printed on your membership card, and we will write to you when your membership is due for renewal.
The easiest way to renew is to pay by Direct Debit – your membership will continue automatically and you save £10 in comparison to other payment methods.
How much cheaper is it to pay by Direct Debit?
You can save £10 by setting up a Direct Debit for your membership, compared to paying by card or cheque. Paying by Direct Debit is secure, easy and means less admin for the Friends of Kew team – hence the saving.
When is my Direct Debit payment collected?
On or around the 20th of the month. Your first payment could be in the month you join or in the following month, depending on when you begin your membership. We send you a letter with the exact date, at least ten days before taking any payment.
How can I cancel my Direct Debit?
We hope you will enjoy being a Friend of Kew and support our vital science and plant conservation work for years to come. Should you wish to cancel your Direct Debit, you can do so at any time by contacting your bank. If you do cancel, please email email@example.com to let us know too.
Is it a problem if I change my bank?
Not at all. If you change your bank using the Current Account Switch Service, all Direct Debits will be carried over automatically. If you would like to change your Direct Debit manually, please call us on 0208 3332 3200 with your Friends of Kew membership number.
How do I change my personal details?
If you want to update your address, email or any other details, please email your Friends of Kew membership number and the change you wish to make to firstname.lastname@example.org
How do I renew my membership?
At the start of the month your membership is due to expire, we will send you a letter explaining how to renew. If you want to renew before this, you can always come and see us at the Friends Kiosk at Victoria Gate or at the membership desk at Victoria Plaza.
Can I change my membership?
Of course. If you want to upgrade to a Family membership or Joint membership, please speak to staff at any of our entry gates, who will guide you through the process and let you know the costs involved.
Can I cancel my membership?
We hope you will come and visit Kew again and again as the seasons change. If you do want to cancel your membership, however, you can do so by contacting us at email@example.com. Please be aware that we do not offer a refund, other than in exceptional circumstances. If you pay by Direct Debit, you will need to contact your bank to cancel it.
Do I need to bring my Friend of Kew membership card with me?
Yes, you will need to scan your card at one of our entry gates to come into the Gardens.
If you forget or cannot find your card, please come and speak to our team at the Friends Kiosk at Victoria Gate. You can also order a replacement card by emailing us at firstname.lastname@example.org.
Why do you scan my card?
Scanning cards ensures we know exactly how many Friends of Kew are visiting us and when, which helps us to plan for the future. It also ensures we can work more efficiently, so more of the vital income raised through Friends of Kew memberships goes directly to our science and conservation work and towards maintaining our gardens and historic buildings.
Will I need to queue to get into the Gardens?
We do everything we can to ensure that all of our Friends of Kew are able to enjoy their day at the Gardens with minimum delay, but in busy periods you may need to queue for a short time. Unfortunately, we are not able to offer priority entry for Friends of Kew.
Can I lend my Friends of Kew membership card to a friend or family member?
No, only the person named on the card is able to use it (along with a family friend and up to four children with a Friend of Kew family membership). To help protect against your card being used fraudulently, staff at the Gardens may occasionally ask to see proof of ID.
Can I bring additional guests with me?
Of course. Friends of Kew can claim a £1 discount on adult day visitor tickets for friends and family. Simply show your Friends of Kew card before buying tickets and then show your guests around all of the places that make Kew special for you.
I’ve lost my Friends of Kew membership card. What do I do?
Email us at email@example.com and we’ll send a free replacement card your way within two weeks. Do try to keep your replacement card safe; further replacements are charged at £10.
How does Friends of Kew gift membership work?
When you buy a Friends of Kew membership as a gift, the recipient can visit Kew Gardens as often as they like, for a whole year. So they can experience highlights including The Hive, the Treetop Walkway and our Great Broad Walk Borders throughout the seasons, as well as enjoying free events including the Orchid festival and our Autumn festival. Friends of Kew gift members can visit Wakehurst, Kew’s country estate, for free too. And they can bring a family guest each time they visit.
All of our membership packages are available as gifts, so you can buy a Friends of Kew gift membership for an individual, a couple or a whole family.
Gift membership packs contain an activation code, valid for six months. The recipient simply needs to activate their membership at the Friends Kiosk at our Victoria Gate entrance.
How do I buy a Gift membership?
You can buy Friends of Kew membership gift packs online or at any of the shops at the Gardens.
Gift memberships include an elegant gift pack to welcome the recipient to their membership along with an activate code to be used to start the 12 month gift membership. Do look after this, as we are unable to replace lost packs and cannot activate the gift membership without the code.
If you buy online, it takes around a week for your Gift pack to arrive by post. If time is short, you can also buy a printable Gift membership e-voucher to download immediately.
Can I buy Gift membership that renews automatically after a year?
You can. To set up a recurring Gift membership, please complete our Gift membership activation form and send it to the Friends Office, FREEPOST RTHA-CKZR-ULRB, Royal Botanic Gardens Kew, 47 Kew Green, Richmond TW9 3AB. You can also call us on 020 8332 3200.
Unfortunately, we are unable to send gift packs with recurring memberships.
Are Friends of Wakehurst able to visit Kew Gardens?
Yes, Friends of Wakehurst, can visit Kew Gardens for free once each year. Please being your Friend of Wakehurst membership card with you.
I’ve lost my Friend of Wakehurst membership card. What do I do?
The team at the Visitor Centre at Wakehurst will be happy to help you. And don’t worry, you can still park for free at Wakehurst if you lose your card – just make sure you validate your ticket at the Visitor Centre.
The team at our dedicated Friends of Kew kiosk at Victoria Plaza can help with any questions about membership.
Email us at firstname.lastname@example.org
Write to us Friends Office, Royal Botanic Gardens, Kew, 47 Kew Green, Richmond, Surrey TW9 3AB
Call us on 020 8332 3200 (9.30am–5pm) Monday to Friday.
Our members are at the forefront of supporting our vital science and conservation work, enjoying unlimited visits to Kew as well as a variety of membership benefits. Become a Friend today.
Friends of Kew membership packs make a wonderful present for any occasion and can be bought as individual, joint or family gifts. Visit our shop and browse our range of gift membership packs today.
Learn more about the vital science and conservation work that you support as a Friend of Kew, by learning more about our science, collections and current projects.