Community Access Scheme

Before your visit, you must pre-book a time slot through the Kew website. There are a limited number of tickets available for each time slot. 

You will still need to show your CAS 2020 – 2021 membership confirmation email at the Visitor Gate, as well as your time slot ticket. You will not be able to visit the Gardens without these. You can find more information, including how to book here. For any further questions please contact

Please view our general coronavirus guidance here to help plan your visit. 

About the scheme

The Community Access Scheme is a group annual membership for organisations that provide services directly to people who face physical, sensory, psychological, or social barriers to visiting Kew independently.

The scheme is for your service users and their accompanying carers or support workers. 

Levels of membership

  • Up to 60* free admissions per membership period for £36 (including VAT)
  • Up to 120 free admissions per membership period for £72 (including VAT)

*You can top up from 60 to 120 visits during the membership period if you find you’d like more. 120 is the maximum number of visits you can use in one membership period. 

Membership period

The membership period runs from 1 April 2020 to 31 October 2021.

Please allow at least 28 days for your application to be processed in advance of any planned visits. 

The visit quota can be used at any time within the membership period and therefore the membership fee does not reduce if you join later in the membership period.

Who is eligible?

Organisations that support people who face barriers to visiting the Gardens independently e.g.:

  • older people
  • people with learning or physical disabilities
  • people experiencing mental health issues
  • people living with dementia
  • excluded, vulnerable or isolated members of society

Your organisation must also be one of the following:

  • a registered charity or
  • a community interest company (CIC) or
  • a community benefit society or
  • an organisation that provides services directly to people who face physical, sensory, psychological or social barriers to visiting Kew Gardens.

And your organisation must be based within the M25.

For full terms and conditions including usage and exclusions (link opens in a new tab)

Renew or apply for the Community Access Scheme

Is this a new application or a renewal?
Which membership level?

Tell us about your organisation

Is your organisation based within the M25?

Unfortunately your organisation is not eligible to join scheme, we offer other access opportunities for visitors and community groups with additional needs. 

Organisation status

Register of charities (link opens in a new tab)


About your service users

What age are your service users?
Is your group primarily designed to support young people or children under the age of 18?
Does your group include young people or children under the age of 18?
Will your group bring young people or children under the age of 18 to Kew without their parent/guardian?
Will your group bring young people or children under the age of 18 to Kew with their parent/guardian?

Please note, if you answer yes to any of the questions above you will be required to agree to our safeguarding and supervision terms and conditions for community group leaders. 

Please take time to read our safeguarding policy.

Your contact details

If different from key contact

How did you hear about this scheme?

I have read and accept the terms and conditions, including usage and exclusions (link opens in a new tab).

Privacy notice

Kew* will use your information for the purposes of processing your application, dealing with queries and keeping you informed about the Community Access Scheme and its benefits. This will include sending you details of community and Early Years events, family days, and activities and events that may be taking place within the Gardens and which you can enjoy as part of your membership. In addition, we may also send marketing information about learning and community events and activities. We are processing your personal data to fulfil our legitimate interests.

You can opt-out of receiving marketing communications from us at any time by emailing  As long as you remain in your role as a Community Access Scheme contact, we will continue to use your details for the purposes of managing your organisation's membership.

Please take time to read our Privacy Policy which explains what data we collect and why, how we use it and other information relevant to the privacy of your data.
*Kew is the Board of Trustees of the Royal Botanic Gardens, Kew.