Everything you need to know for Christmas at Kew

For entry times, ticket information including how to book, pricing, parking, access and contact information.

Christmas at Kew

Dates

Christmas at Kew runs from Wednesday 17 November 2021 to Sunday 9 January 2022 and is open on the following dates:

  • Wednesday 17 November – Sunday 21 November 2021
  • Wednesday 24 November – Sunday 28 November 2021
  • Wednesday 1 December – Sunday 5 December 2021
  • Wednesday 8 December – Friday 24 December 2021
  • Sunday 26 December 2021 – Sunday 9 January 2022

Entry times

Christmas at Kew is open 4–10pm and you choose a time slot for entry (last entry 8pm). 

Entrance will be via Victoria Gate, Brentford Gate or Lion Gate, depending on your ticket selection.

Ticket information

Book tickets

Standard advance adult: Off peak £21.50/ Peak £26.50

Family tickets available

Ticket discount for Kew members

If you opt for standard delivery and your tickets have not arrived 24 hours before you are booked on the trail please contact See Tickets customer service.

Contactless ticket scanning will be taking place. On arrival, please ensure you have your tickets ready to scan – either your printed paper ticket, or from your mobile device. Please only arrive at your allocated session time to ensure there is no unnecessary build-up of queues.

Please be aware that we don’t authorise or have any control over the sale of tickets via third-party websites.

At Christmas at Kew

Access

The trail is approximately 2.6km long and takes an estimated 75 minutes to walk. 

The route is designed so that it can be viewed from the pathways. Some interactive elements may invite the audience onto grass where we will provide additional matting. 

If you have specific access needs please call 020 8332 5655 and we will do our best to accommodate you.

Wheelchairs, mobility scooters and buggies

Christmas at Kew is presented in the natural landscape. Whilst every effort is made to make the trail fully accessible, by its very nature it will cover some difficult terrain with a number of varying gradients. These areas may be challenging during wet weather.

Wheelchairs are available to borrow on a first come first served basis, these cannot be reserved.

Dogs

Registered disability assistance dogs are allowed, other dogs are not allowed.

Food and drink

Enjoy delicious takeaway food available in our Victoria Plaza café and Pavilion Bar and Grill. Warm up with tea, coffee and festive drinks.

There will be a variety of independent street food traders along the trail, where you can choose from a range of flavourful street food.

What to bring and wear

There are no covered areas during the trail and the paths can get wet so please ensure you wear appropriate clothing and footwear for the weather.

The trail is lit, but lighting will be low level in some areas so you may wish to bring a torch. No naked flames (e.g. candles, night lights, flares or lanterns) are allowed.

Photography

Please feel free to take photos along the trail but do be aware of others.

We occasionally use photographs taken at Christmas at Kew for promotional purposes, please talk to a member of staff if you would not like photographs to be used in this way.

Toilets

There are accessible toilets at Victoria Plaza, Pavilion Bar and Grill and Brentford Gate.

Fairground 

The fairground is currently under review but we hope to have at least some rides. We will continue to monitor the situation.

Parking 

Parking is now strictly prohibited along Kew Road, due to the implementation of cycle lanes on both directions along the length of this road.

Brentford Gate Car Park

Parking at Kew’s Ferry Lane car park (TW9 3AF) is for advance booking only.

You need to buy tickets with reserved parking (additional £10) to guarantee your space. Your entrance to Christmas at Kew will be via Brentford Gate which is next to the car park.

Tickets for daytime parking are valid until 3pm so you will need an additional parking ticket for the evening.

The car park closes promptly at 10pm. Please note there is a longer walk from the car park to the trail this year – please be prepared to add at least 10 minutes to your walking time each way.

National Archives Car Park

There will be car parking spaces available at the National Archives parking facility for time slots from 6.40pm. This car park is accessible from 6.30pm and is an approximate 11-minute walk from Victoria Gate and 25-minute walk from Lion Gate.

Disabled access parking

Parking in Kew’s car park (TW9 3AF) is free to drivers with a disability and displaying the Blue Badge.

You need to buy tickets with reserved parking and select the option for disabled access parking.

COVID-19 (coronavirus) notice

You can book with confidence for Christmas at Kew. Come along knowing that the safety and wellbeing of our visitors is of the upmost importance to us and we are continually monitoring and responding to the COVID-19 pandemic situation as it evolves.

We will continue to review the situation and communicate any further updates with you.

If Christmas at Kew is cancelled, you will be notified and offered an alternative date, if available, or a full refund (minus the transaction fee).

If you no longer wish to attend because of government restrictions in place due to coronavirus, please contact See Tickets customer service at the earliest opportunity to discuss further.

Cancellation, exchanges and refunds 

Please be sure that you have chosen the right entry gate, date and time slot at the time of making your booking, as Royal Botanic Gardens, Kew and See Tickets are not able to offer exchanges or refunds once tickets have been purchased. We are also not able to offer refunds/duplicates on unwanted/lost tickets.

Inevitably bad weather can affect any open-air experience. If we have to cancel due to safety concerns, visitors will be offered an alternative date.

No refunds will be offered simply if the weather is inclement. Any decision to cancel that evening's trail will be taken by 2pm.

If we have to cancel due to weather and patrons are not able to attend an alternative night offered, then a refund will be considered on a case by case basis. Where a refund is due, the ticket must be returned within 28 days of the booked trail.

Safety and security 

For the safety and security of everyone at Christmas at Kew we will carry out full security checks at all entrance gates as normal. 

If you see anything suspicious or any persons acting suspiciously, please tell the nearest member of staff immediately. 

Please do not leave any belongings unattended at any time.

Keep your children with you at all times. Ensure they don’t wander into the unlit areas of the Gardens.

Contact 

If you have ticket related queries please contact See Tickets customer service.

For any other queries email us at christmas@kew.org