Everything you need to know for Christmas at Kew

For entry times, ticket information including how to book, pricing, parking, access and contact information.

Christmas at Kew banner

Entry times

Christmas at Kew is open 5–10pm and you choose a time slot for entry (last entry 7.40pm). 

The main entrance is via Victoria Gate, or Brentford Gate if you book a ticket with reserved parking.

Brentford Gate will close promptly at 7.40pm and Victoria Gate at 8pm, there will be no admittance after these times.

Ticket information

If you opt for standard delivery and your tickets have not arrived 24 hours before the event please contact See Tickets customer service or call 0115 912 9105 (calls are charged at standard local rates).

If you opt to print your tickets at home please remember to bring them with you. We can scan from mobile devices but prefer printed copies. 

At the event 

Access

The trail is approximately 2.6km long and takes an estimated 75 minutes to walk. 

The route is designed so that it can be viewed from the pathways. Some interactive elements may invite the audience onto grass where we will provide additional matting. 

If you have specific access needs please call 020 8332 5655 and we will do our best to accommodate you.

Wheelchairs, mobility scooters and buggies

Christmas at Kew is an event presented in the natural landscape. Whilst every effort is made to make the trail fully accessible, by its very nature it will cover some difficult terrain with a number of varying gradients. These areas may be challenging during wet weather.

Wheelchairs are available to borrow on a first come first served basis, these cannot be reserved.

Dogs

Registered disability assistance dogs are allowed, other dogs are not allowed.

Food and drink

Enjoy delicious food available in the Victoria Plaza café; hot meals suitable for all the family in Pavilion Bar and Grill and a huge array of food and drink stalls dotted along the trail including mulled wine, marshmallows for toasting, roasted chestnuts and tea and coffee.

Fairground

For the young ones, don’t miss the fairground at Temperate House with a Victorian carousel, helter skelter and other family rides. Rides operate 5pm to 9.45pm and cost £3 per ride, or buy 6 tickets for £15. Ride tickets can be purchased on the night or in advance with your entry ticket.

What to bring and wear

There are no covered areas during the trail so please ensure you wear appropriate clothing and footwear for the weather.

The trail is lit, but lighting will be low level in some areas so you may wish to bring a torch. No naked flames (e.g. candles, night lights, flares or lanterns) are allowed.

Photography

Please take photos along the trail and share them on social with #ChristmasAtKew.

We occasionally use photographs taken at Christmas at Kew for promotional purposes, please talk to a member of staff if you would not like photographs to be used in this way.

Toilets

There are accessible toilets at Victoria Plaza, Pavilion Bar and Grill and Brentford Gate

Parking 

Parking at Kew’s Ferry Lane car park (TW9 3AF) is for advance booking only.

You need to buy tickets with reserved parking (additional £10) to guarantee your space. Your entrance to Christmas at Kew will be via Brentford Gate which is next to the car park.

Tickets for daytime parking are valid until 4pm so you will need an additional parking ticket for the evening.

The car park closed promptly at 10pm. Please note there is a longer walk from the car park to the trail this year – please be prepared to add at least 10 minutes to your walking time each way.

Disabled access parking

Parking in Kew’s car park (TW9 3AF) is free to drivers with a disability and displaying the Blue Badge.

You need to buy tickets with reserved parking and select the option for disabled access parking.

Cancellation, exchanges and refunds 

Please be sure that you have chosen the right date and time slot when booking as Kew Gardens and See Tickets are not able to offer exchanges or refunds once tickets have been purchased. We are also not able to offer refunds/duplicates on unwanted/lost tickets.

If the weather is simply not very nice the event will go ahead. If we have to cancel the event as it is unsafe to proceed you will be offered an alternative date/time. Any decision to cancel the event will be taken at 2pm on the day and you will be notified by email or SMS via See Tickets. 

If you are not able to attend an alternative night offered, we can also offer tickets for the following year. A refund will be considered on a case-by-case basis.

Where a refund is due, you must return your ticket within 28 days following the event date.

Safety and security 

For the safety and security of everyone at Christmas at Kew we will carry out full security checks at both entrance gates. 

Your belongings and your person may be searched. Please bring only what is essential to your evening. There will be a lane for people without bags, allowing you to enter the Gardens more quickly.

 If you see anything suspicious or any persons acting suspiciously, please tell the nearest member of staff immediately. 

 Please do not leave any belongings unattended at any time.

Contact 

If you have ticket related queries please contact See Tickets customer service or call 0115 912 9105 (calls are charged at standard local rates).

For any other queries email us at christmas@kew.org