Everything you need to know for Christmas at Kew

For entry times, ticket information including how to book, pricing, parking, access and contact information.

Christmas at Kew

Dates

Christmas at Kew runs from Wednesday 18 November 2020 to Sunday 3 January 2021 and is open on the following dates:

  • Wednesday 18 November – Sunday 22 November 2020
  • Wednesday 25 November – Sunday 29 November
  • Wednesday 2 December – Sunday 6 December
  • Wednesday 9 December – Thursday 24 December
  • Saturday 26 December – Sunday 3 January 2021

Entry times

Christmas at Kew is open 4–10pm and you choose a time slot for entry (last entry 8pm). 

The main entrance is via Victoria Gate, Brentford Gate if you book a ticket with reserved parking, or Lion Gate for guests travelling from Richmond.

Brentford Gate will close promptly at 7.20pm. Victoria Gate and Lion Gate will close at 8.15pm, and there will be no admittance after these times.

Ticket information

Book tickets

Standard advance adult: Off peak £19.50/ Peak £24.50

Family tickets available

Ticket discount for Kew members

If you opt for standard delivery and your tickets have not arrived 24 hours before the event please contact See Tickets customer service.

If you opt to print your tickets at home please remember to bring them with you. We can scan from mobile devices but prefer printed copies. 

Please be aware that we don’t authorise or have any control over the sale of tickets via third-party websites.

At the event 

Access

The trail is approximately 2.6km long and takes an estimated 75 minutes to walk. 

The route is designed so that it can be viewed from the pathways. Some interactive elements may invite the audience onto grass where we will provide additional matting. 

If you have specific access needs please call 020 8332 5655 and we will do our best to accommodate you.

Wheelchairs, mobility scooters and buggies

Christmas at Kew is an event presented in the natural landscape. Whilst every effort is made to make the trail fully accessible, by its very nature it will cover some difficult terrain with a number of varying gradients. These areas may be challenging during wet weather.

Wheelchairs are available to borrow on a first come first served basis, these cannot be reserved.

Dogs

Registered disability assistance dogs are allowed, other dogs are not allowed.

Food and drink

Enjoy delicious food available in the Victoria Plaza café and hot meals suitable for all the family in Pavilion Bar and Grill. Warm up with tea, coffee and mulled wine, and treat yourself to toasted marshmallows and roasted chestnuts. 

There will be a variety of independent street food traders along the trail, where you can choose from a range of flavourful street food.

Why not add a delicious Christmas meal to your evening at our iconic Botanical restaurant? Two sittings are available before or after your visit to the trail. You can add this as an extra when booking your tickets for Christmas at Kew.

What to bring and wear

There are no covered areas during the trail so please ensure you wear appropriate clothing and footwear for the weather.

The trail is lit, but lighting will be low level in some areas so you may wish to bring a torch. No naked flames (e.g. candles, night lights, flares or lanterns) are allowed.

Photography

Please take photos along the trail and share them on social with #ChristmasAtKew.

We occasionally use photographs taken at Christmas at Kew for promotional purposes, please talk to a member of staff if you would not like photographs to be used in this way.

Toilets

There are accessible toilets at Victoria Plaza, Pavilion Bar and Grill and Brentford Gate

Fairground 

Due to current guidelines, there will not be a fairground this year. We will continue to monitor the situation and review the decision if we are able to.

Parking 

Parking at Kew’s Ferry Lane car park (TW9 3AF) is for advance booking only.

You need to buy tickets with reserved parking (additional £10) to guarantee your space. Your entrance to Christmas at Kew will be via Brentford Gate which is next to the car park.

Tickets for daytime parking are valid until 3pm so you will need an additional parking ticket for the evening.

Parking is strictly prohibited along Kew Road.

The car park closed promptly at 10pm. Please note there is a longer walk from the car park to the trail this year – please be prepared to add at least 10 minutes to your walking time each way.

There is limited availability at the National Archives car park from 6.30pm, bookable only in conjunction with 6.40pm, 7.00pm, 7.20pm, 7.40pm and 8.00pm trail times from Victoria Gate.

Disabled access parking

Parking in Kew’s car park (TW9 3AF) is free to drivers with a disability and displaying the Blue Badge.

You need to buy tickets with reserved parking and select the option for disabled access parking.

COVID-19 (coronavirus) notice

You can book with confidence for Christmas at Kew. Come along knowing that the safety and wellbeing of our visitors is of the upmost importance to us and we are continually monitoring and responding to the Covid-19 pandemic situation as it evolves.

Current plans in place for the comfort and reassurance of our visitors include:

  • Adding extra time slots, using an additional gate and revising the trail route to manage visitor flow
  • Additional cleaning across the route each night
  • The rides and catering facilities are under review, at present we do not plan the funfair to be included

We will continue to review the situation and communicate any further updates with you.

If Christmas at Kew is cancelled, you will be notified and offered an alternative date, if available, or a full refund.

If you are unable to attend because of government restrictions in place due to coronavirus, please contact See Tickets customer service at the earliest opportunity to discuss further.

Cancellation, exchanges and refunds 

Please be sure that you have chosen the right entry gate, date and time slot at the time of making your booking, as Royal Botanic Gardens, Kew and See Tickets are not able to offer exchanges or refunds once tickets have been purchased. We are also not able to offer refunds/duplicates on unwanted/lost tickets.

Inevitably bad weather can affect any open-air event. If we have to cancel the event as it unsafe to proceed, visitors will be offered an alternative date.

No refunds will be offered simply if the weather is inclement. Any decision to cancel the event will be taken at 2pm on the day of an event.

If the event is cancelled by us due to weather and patrons are not able to attend an alternative night offered, then a refund will be considered on a case by case basis. Where a refund is due, the ticket must be returned within 28 days of the event due date.

Safety and security 

For the safety and security of everyone at Christmas at Kew we will carry out full security checks at all entrance gates. 

Your belongings and your person may be searched. Please bring only what is essential to your evening. There will be a lane for people without bags, allowing you to enter the Gardens more quickly.

If you see anything suspicious or any persons acting suspiciously, please tell the nearest member of staff immediately. 

Please do not leave any belongings unattended at any time.

Contact 

If you have ticket related queries please contact See Tickets customer service.

For any other queries email us at christmas@kew.org