Christmas at Kew illuminated with blue light
kew.org > Kew Gardens > What's on (Kew Gardens) > Christmas at Kew > Everything you need to know for Christmas at Kew

Everything you need to know for Christmas at Kew

For entry times, ticket information including how to book, pricing and VIP packages, parking, access and contact information.

Entry times

Christmas at Kew is open 5–10pm and you choose a time slot for entry (last entry 7.40pm). 

The main entrance is via Victoria Gate, or Brentford Gate if you book a ticket with reserved parking.

Brentford Gate will close promptly at 7.40pm and Victoria Gate at 8pm, there will be no admittance after these times.

Tickets with reserved parking are now SOLD OUT


Ticket information

How to book

  • Book online
  • By phone on 0844 995 9675 (7p per minute plus any network extras)

Advance tickets are cheaper than buying on the day. We recommend booking in advance as tickets sell out quickly. You can buy tickets online until 3pm on the day of your event, subject to availability. If there are any remaining tickets, these will be available from the box office at Victoria Gate at 5pm.

Parking can only be booked in advance by phone or online. VIP package is only available online.


Pricing

Depending on the date you choose, a peak or off peak rate will apply.

Adult tickets from £16, from £13 for Friends at Kew.

Family tickets and VIP tickets available. Disabled ticket holders are entitled to one free ticket for an essential carer/companion.

All patrons must show a ticket to enter, including children under 4 (free).


Booking fee

All tickets are subject to a single transaction charge.


VIP package

Begin and end your experience at The Botanical restaurant overlooking the laser light display across the Palm House Pond. Enjoy a cocktail and mince pie on arrival and a glass of mulled wine and canapés after the trail. Includes fast track entry via Victoria Gate. Advance booking online only. 


Your tickets

If you opt for standard delivery and your tickets have not arrived 24 hours before the event please contact See Tickets customer service or call 0115 912 9105 (calls are charged at standard local rates).

If you opt to print your tickets at home please remember to bring them with you. We can scan from mobile devices but prefer printed copies. 


Visiting Kew Gardens during the day

If you would like to visit the Gardens during the day (before the evening event) we offer a reduced price for day entry. Book your discounted day entry ticket at the same time as your Christmas at Kew ticket. This discount is only available for advance bookings.

The Gardens close at 3.30pm, you will need to leave and return for Christmas at Kew at your chosen time slot.


Parking

Tickets with reserved parking are now SOLD OUT


Parking at Kew’s Ferry Lane car park (TW9 3AF) is for advance booking only.

You need to buy tickets with reserved parking (additional £7) to guarantee your space. Your entrance to Christmas at Kew will be via Brentford Gate which is next to the car park.

Tickets for daytime parking are valid until 4pm so you will need an additional parking ticket for the evening.

The car park closes promptly at 10pm.

Parking tickets are not available with the VIP package, which starts and ends at Victoria Gate.


Disabled access parking

Parking in Kew’s car park (TW9 3AF) is free to drivers with a disability and displaying the Blue Badge.

You need to buy tickets with reserved parking and select the option for disabled access parking.


Cancellation, exchanges and refunds

Please be sure that you have chosen the right date and time slot when booking as Kew Gardens and See Tickets are not able to offer exchanges or refunds once tickets have been purchased. We are also not able to offer refunds/duplicates on unwanted/lost tickets.

If the weather is simply not very nice the event will go ahead. If we have to cancel the event as it is unsafe to proceed you will be offered an alternative date/time. Any decision to cancel the event will be taken at 2pm on the day and you will be notified by email or SMS via your booking agent.

If you are not able to attend an alternative night offered, we can also offer tickets for the following year. A refund will be considered on a case-by-case basis.

Where a refund is due, you must return your ticket within 28 days following the event date.


At the event

Access

The trail is approximately 2km long and takes an estimated 75 minutes to walk.

The route is designed so that it can be viewed from the pathways. Some interactive elements may invite the audience onto grass where we will provide additional matting. 

If you have specific access needs please call 020 8332 5655 and we will do our best to accommodate you.


Wheelchairs, mobility scooters and buggies

Christmas at Kew is an event presented in the natural landscape. Whilst every effort is made to make the trail fully accessible, by its very nature it will cover some difficult terrain with a number of varying gradients. These areas may be challenging during wet weather.

Wheelchairs are available to borrow on a first come first served basis, these cannot be reserved.


Dogs

Registered disability assistance dogs are allowed, other dogs are not allowed.


Food and drink

Enjoy delicious hot food available in the Victoria Plaza café; hot meals suitable for all the family in White Peaks café and a huge array of food and drink stalls dotted along the trail including mulled wine, marshmallows for toasting, roasted chestnuts and tea and coffee.


What to bring and wear

There are no covered areas during the trail so please ensure you wear appropriate clothing and footwear for the weather.

The trail is lit, but lighting will be low level in some areas so you may wish to bring a torch. No naked flames (e.g. candles, night lights, flares or lanterns) are allowed.


Photography

Please take photos along the trail and share them on social with #christmasatkew.

We occasionally use photographs taken at Christmas at Kew for promotional purposes, please talk to a member of staff if you would not like photographs to be used in this way.


Toilets

There are accessible toilets at Victoria Plaza, White Peaks café and Brentford Gate.


Safety and security

For the safety and security of everyone at Christmas at Kew we will carry out full security checks at both entrance gates. 

Your belongings and your person may be searched. Please bring only what is essential to your evening. There will be a lane for people without bags, allowing you to enter the Gardens more quickly.

 If you see anything suspicious or any persons acting suspiciously, please tell the nearest member of staff immediately. 

 Please do not leave any belongings unattended at any time.


Contact

If you have ticket related queries please contact See Tickets customer service or call 0115 912 9105 (calls are charged at standard local rates).

For any other queries email us at christmas@kew.org