Visiting during coronavirus

Our gardens at Kew Gardens and Wakehurst are open. You must book a time slot in advance.

Rosa 'Felicia', Rose Garden

Last updated: 3 July 2020

Kew Gardens and Wakehurst are now open, giving you a chance to enjoy our magnificent gardens during these difficult times.

With acres of green space, thousands of plants and secret corners, you can roam all day in our botanic gardens.

We're good to go - In partnership with the tourist organisations of Great Britain and Northern Ireland

Whilst we are excited to welcome you back, there is a difference. 

To limit and monitor the number of visitors, we have established prebooked entry time slots for the first time in our history.

You must book your time slot online before you visit, otherwise, unfortunately, you will be turned away, even if you’re a member.

Book time slot for Kew Gardens


Book time slot for Wakehurst

Our toilets, shops and some outdoor food facilities are open and screened regularly.

From 4 July, most of our glasshouses and restaurants will be open. Some offers, like the galleries and the Kew Explorer train will remain closed. Check before you book:

Our gardens are easy to get to by bike, foot or car.

Importantly, if you are unwell then you must postpone your visit until it is safe and possible to come.

Time slots for everyone

Your safety, and that of our staff, is our highest priority. 

That’s why we’ve introduced time slots for everyone, even members. This will help us stagger the entry flow, avoid queues and reduce contact. 

Everyone will need to pre-book a time slot to be allowed into the gardens. We’re sorry, but you won’t be able to come in without it.

On arrival, make sure you have proof of your time slot on your phone or on a printout plus any ID required for concessions and members. 

If you are a member, don’t worry. You won’t need to pay anything extra. Just book a time slot to visit and bring your membership card and a form of ID with you. No card? Show us a letter or email confirming your membership number.

We hope you appreciate this for your protection and will help us do our part to keep the gardens safe.

You have 45 minutes from your chosen time slot to enter Kew Gardens and 30 minutes to enter Wakehurst; once you're inside, stay as long as you like. Please help keep to 2m social distancing and don’t arrive earlier than your time.

We expect this to be a popular offer, so do be considerate and avoid booking more than you need.

Book time slots for Kew 

Book time slots for Wakehurst

Need to cancel? 

Simply send a message to wakehurst@seetickets.com or kewgardens@seetickets.com.
Doing this will free up a slot for others to enjoy a visit.

More information for members

As a member, you will need to book your free time slot before coming to the gardens to help us manage the visitor flow.

Find out more about your membership during coronavirus.

Keeping you safe during your visit

We’ve put some things in place to make sure visiting is safe for everyone. We will review our plans every day and adjust and adapt where we need to. 

  • To avoid queues and crowds, we have introduced pre-booked time slots to stagger arrival times.  

  • There will be markers out to guide the 2m social distancing rule outside our gates. Once you’re here, feel free to explore the acres of gorgeous gardens and avoid crowding together.  

  • Our glasshouse will reopen 4 July with one-way system in place. Queues will be stewarded and the location will be rigorously cleaned. Some areas may be closed off to allow staff to work.

  • Our shops are open with guidance in place.

  • Our facilities undergo strict cleaning throughout the day:

    At Kew Gardens, toilets are open at Victoria Gate, Pond and White Peaks. There will also be handwashing stations at each gate and at key locations.

    At Wakehurst, toilets and handwashing areas are open at the temporary entrance, Winter Garden, Visitor Centre and The Millennium Seed Bank. 

    You may need to wait a while to make sure there is enough space between each person. We have soap and towel dispensers, but it’s worth bringing hand sanitiser with you too.

  • Some staff will be equipped with personal protective equipment (PPE) and be positioned throughout the site to manage any crowding and remind visitors of the 2m rule. 

  • Our horticultural teams are practicing social distancing so will be unable to answer questions. Please avoid approaching them whilst they are working. 

We have also gone cashless, so be sure to bring the right payment method with you.

We need your help in following the rules so we can keep the gardens open. Please respect social distancing guidance at all times. 

Unfortunately, if we see that these rules are not being observed then we will have to take immediate action, including asking people to leave, or closing the gardens once again entirely.

The Kew Shop

Our Victoria Plaza shop and Nash Conservatory pop-up shop are open. 

If you can't visit the Gardens right now, you can still shop at our online store.

Read more information about our shop during coronavirus on this dedicated page.

 

The Wakehurst Shop 

The gift shop and plant sales are are open, with limited numbers of visitors able to browse at one time. 

Food and drink

You are welcome to bring your own food and drink into the gardens. At Kew Gardens, we have water fountains for you to fill up water bottles.

There are pop-up outdoor food and drink stands at Kew Gardens and Wakehurst.

At Wakehurst, Stables Kitchen is open for takeaway but Seeds Café is closed. 

From the 4 July, some of our restaurants at Kew Gardens will be open either for table service, outdoor catering or takeaway.  There will be hand sanitiser available at key locations.

Don't forget to be prepared to pay by contactless.

Getting here

You should only visit if you can walk, cycle or drive a safe distance to our gardens. 

To manage the flow of people at Kew Gardens, only Elizabeth Gate and Brentford Gate are open as usual. Elsewhere, we are operating a one way system: Victoria Gate is entrance only and Lion Gate is exit only. 

Please note: parking is extremely limited around Kew Gardens and entirely prohibited on Kew Road. Read more on getting to Kew Gardens.

At Wakehurst, the car park is open as usual. We have a temporary one-way entrance to the gardens, which is signposted from the car park. Read more on getting to Wakehurst.

 

School visits 

School visits are cancelled at Kew Gardens and Wakehurst until 31 August 2020. If your school has a visit booked during this time, we will be in touch with you.

We are now accepting bookings from 1 September 2020 onwards.

We are responding to emails to schools@kew.org as soon as possible.

Our online learning platform Endeavour, is available at all times with plenty of resources to support delivering engaging lessons in plant and environmental science.

Take a look at our Learning At Home pages for a range of learning ideas and tools.

Postponed or cancelled events

Most of our events are cancelled or postponed to support the UK’s effort to stem the spread of coronavirus (COVID-19)

Please check the individual event page on our Kew Gardens What’s on page or our Wakehurst What’s on page.

If your individually ticketed event was cancelled, your ticket provider will be in touch.  We have cancelled and refunded all pre-booked day tickets.

Stay part of our community 

We know that not everyone will get a chance to visit us right now.

We will continue to share stories, pictures and films that showcase the beauty of our botanic gardens and our world-leading science so that everyone can enjoy a slice of Kew. 

Keep an eye on our Kew Gardens Facebook, Twitter or Instagram or Wakehurst Facebook, Twitter or Instagram.

We'd love to hear from you.

Get in touch

If you have any questions or concerns, feel free to speak to our team:

Kew Gardens 

Call us: 020 8332 5655
Email usinfo@kew.org 

Wakehurst 

Call us: 01444 894066
Email uswakehurst@kew.org