Visiting during coronavirus

Our gardens are open for you to explore.

Rosa 'Port Sunlight', Rose Garden

Last updated: 19 July 2021

Kew Gardens and Wakehurst are open for you to explore, giving you the chance to enjoy acres of green space and thousands of plants. 

We are excited to welcome you to our gardens and we want to keep you up to date with the latest measures in place to protect you and our staff.  

You will need to book a time slot to visit Kew Gardens, unless you are a Kew member.  

We encourage Wakehurst visitors to book a time slot, although it is not a requirement. 

Book time slot for Kew Gardens

Book time slot for Wakehurst

Our glasshouses, restaurants and buildings are open. Check before you book: 

Our gardens are easy to get to by bike, foot, public transport or car. 

If you think you have COVID-19 symptoms or are self-isolating then you must postpone your visit until it is safe and possible for you to come. 

Keeping you safe during your visit 

We’ve worked hard to ensure your visit is safe for everyone. We will continue to review our plans and adapt where we need to.  

Our glasshouses, restaurants and buildings are open. We are maintaining our enhanced cleaning regimes and ensuring adequate ventilation. A one-way system may be in place in some of our attractions and we ask you to maintain social distancing whilst indoors to protect yourself and others. 

We appreciate face coverings are no longer required by law but please wear a face covering when indoors unless you are seated for eating or exempt. This helps protect yourself and others. Toilets are open and are screened regularly and additional hand santiser points have been provided. 

Book your time slot 

If you are visiting Kew Gardens then you will need to pre-book a time slot, unless you are a Kew member. This will help us stagger the entry flow, minimise queues and reduce contact.  

If you are a Kew member, please pre-book if you need to purchase tickets for additional guests or book a time slot for the Children’s Garden. This will make your entry quicker and smoother and will help to avoid the disappointment of the Children’s Garden being full. You do not need to pre-book for general entry to the Gardens.   

We encourage Wakehurst visitors to book a time slot to help us reduce queues and keep visitors and staff safe, although it is not a requirement. 

On arrival 

Simply present on arrival: 

  • Your membership card, or email confirmation of membership if you have one. 

  • Your time slot ticket, if you have one (either on a phone or print out). 

  • If you have booked with a voucher then please ensure you bring this with you. 

  • Concessions may need to provide ID. 

  • We encourage you to check in via the NHS QR code posters available at our entrance gates for those using the NHS COVID-19 app. 

If you have a pre-booked ticket, you have 45 minutes from your chosen time to enter Kew Gardens and 30 minutes to enter Wakehurst; once you're inside, stay as long as you like. Please maintain social distancing and please don’t arrive earlier than your time. 

Please be considerate and avoid booking more than you need. 
 
Book time slots for Kew  

Book time slots for Wakehurst 

Need to cancel?  

Simply send a message to kewgardens@seetickets.com or wakehurst@seetickets.com
Doing this will free up a slot for others to enjoy a visit. 

Test and trace

We encourage you to check in via the NHS QR code posters available at our entrance gates for those using the NHS COVID-19 app.

More information for members 

As a member, you no longer need to book your time slot before visiting the gardens, but we encourage you to do so. 

If you are visiting Kew Gardens, please pre-book if you need to purchase tickets for additional guests or book a time slot for the Children’s Garden. This will make your entry quicker and smoother and will help to avoid the disappointment of the Children’s Garden being full.  

Book time slots for Kew  

Book time slots for Wakehurst 

Shopping 

Our shops at Kew Gardens and Wakehurst are open. 

Please wear a face covering in our shops, unless you are exempt, and please maintain social distancing to protect yourself and others. 

If you can't get to the gardens, you can still shop at our online store.  

Read more information about our online shop during coronavirus on this dedicated page

Food and drink 

Our restaurants at Kew Gardens and Wakehurst are open for seating and takeaway.  

Our restaurants are open, with indoor and outdoor seating and takeaway options available. Please wear a face covering in our restaurants, unless you are seated for eating or exempt, and please maintain social distancing to protect yourself and others. Please be prepared to use contactless payment methods. 

Don’t forget, you can also bring your own picnic and fill up your water bottle around the site. 

Getting here 

Our gardens are easy to get to by bike, foot or car. Don’t forget to check gov.uk/coronavirus for the latest guidance on travel. 

  • Kew Gardens: It's easy to walk or cycle and enter at any gate. Parking is extremely limited and entirely prohibited on Kew Road. Read more on getting to Kew Gardens.  

  • Wakehurst: The car park is open as usual. There is a one-way system operating within the Visitor Centre so that visitors can access the gardens safely. Read more on getting to Wakehurst.

School visits 

Kew Gardens 

We are excited to welcome school groups to Kew Gardens. 

We've introduced new measures to ensure your group has a safe and enjoyable visit. We have reduced capacity for school visits and access to teaching spaces has been organised to minimise contact between groups. 

Book a school visit to Kew Gardens

Wakehurst 

School bookings are now open. Come and join us in the great outdoors.  

We are open for future bookings and our team will be happy to discuss how we inspire and engage your students with hands-on learning experiences. 

We will respond to emails to schoolswp@kew.org  as soon as possible. 

Book a school visit to Wakehurst 

Bring Kew into your classroom with our online learning platform, Endeavour. From exciting videos of Kew scientists to fun infographics, Endeavour has everything you need to deliver engaging lessons in plant and environmental science. 

Postponed or cancelled events

Please check the individual event page on our Kew Gardens What’s on page or our Wakehurst What’s on page.

If your individually-ticketed event was cancelled, your ticket provider will be in touch. 

Stay part of our community 

We know that not everyone will get a chance to visit us right now.

We will continue to share stories, pictures and films that showcase the beauty of our botanic gardens and our world-leading science so that everyone can enjoy a slice of Kew. 

Keep an eye on our Kew Gardens Facebook, Twitter or Instagram or Wakehurst Facebook, Twitter or Instagram.

We'd love to hear from you.

Get in touch

If you have any questions or concerns, feel free to speak to our team:

Kew Gardens 

Call us: 020 8332 5655
Email usinfo@kew.org 

Wakehurst 

Call us: 01444 894066
Email uswakehurst@kew.org

We're good to go - In partnership with the tourist organisations of Great Britain and Northern Ireland