Visiting during coronavirus

Our gardens at Kew Gardens and Wakehurst are open. From 5 November, some buildings will be closed in line with national guidance.

Golden autumnal leaves

Last updated: 3 November 2020

Kew Gardens and Wakehurst are open, giving you a chance to enjoy our magnificent gardens during these difficult times.

With acres of green space, thousands of plants and secret corners, you can roam all day in our botanic gardens.

Whilst we are excited to welcome you, there are some measures in place to protect you. 

To manage the number of visitors, we have established prebooked entry time slots for everyone.

You must book your time slot online before you visit, otherwise, unfortunately, you will be turned away, even if you’re a member.

Book time slot for Kew Gardens


Book time slot for Wakehurst

From 5 November, our glasshouse, restaurants, shops and buildings will be closed in line with government guidance. Toilets are open and are screened regularly.

Check before you book:

Our gardens are easy to get to by bike, foot or car.

Importantly, if you are unwell or self-isolating then you must postpone your visit until it is safe and possible to come.

  • Remember, you can only visit an outdoor public place with the people you live with, with your support bubble or, when on your own, with one person from another household.

Time slots for everyone

Your safety, and that of our staff, is our highest priority. 

That’s why we’ve introduced time slots for everyone, even members. This will help us stagger the entry flow, avoid queues and reduce contact. 

Everyone will need to pre-book a time slot to be allowed into the gardens. We’re sorry, but you won’t be able to come in without it.

On arrival, make sure you have proof of your time slot on your phone or on a printout plus any ID required for concessions and members. 

If you are a member, don’t worry. You won’t need to pay anything extra. Just book a time slot to visit and bring your membership card and a form of ID with you. No card? Show us a letter or email confirming your membership number.

You have 45 minutes from your chosen time slot to enter Kew Gardens and 30 minutes to enter Wakehurst; once you're inside, stay as long as you like. Please help keep to 2m social distancing and don’t arrive earlier than your time.

We expect this to be a popular offer, so do be considerate and avoid booking more than you need.

Book time slots for Kew 

Book time slots for Wakehurst

Need to cancel? 

Simply send a message to wakehurst@seetickets.com or kewgardens@seetickets.com.
Doing this will free up a slot for others to enjoy a visit.

Test and trace

When you make your booking, we will request contact details to support the NHS Test and Trace programme. 

NHS QR code posters are at entrances to the Gardens allowing you to ‘check in’ using the NHS COVID-19 app. 

More information for members

As a member, you will need to book your free time slot before coming to the gardens to help us manage the visitor flow.

Find out more about your membership during coronavirus.

Keeping you safe during your visit

We’ve worked hard to ensure your visit is safe for everyone. We will review our plans every day and adapt where we need to. 

  • To avoid queues and crowds, we have introduced pre-booked time slots to stagger arrival times.  

  • There will be markers out to guide the 2m social distancing rule outside our gates. Once you’re here, feel free to explore the acres of gorgeous gardens and avoid crowding together.  

  • From 5 November, all our buildings, including the Millennium Seed Bank, glasshouses, galleries and restaurants will be closed.

  • In line with recent guidance, you can only visit outdoor public places with the people you live with, your support bubble, or 1 person from another household.
  • You will need to wear a face covering some parts of the gardens, like the Visitor Centre (unless you're exempt).

  • Our facilities undergo strict cleaning throughout the day:

    At Kew Gardens, all toilets are open, and some will have capacity measures in place. Handwashing stations are at each gate and at key locations.

    At Wakehurst, toilets and handwashing areas are open at the Visitor Centre, Stables Kitchen, Winter Garden and Schools Entrance. 

    You may need to wait a while to make sure there is enough space between each person. We have soap and towel dispensers, but it’s worth bringing hand sanitiser with you too.

  • Some staff will be equipped with personal protective equipment (PPE) and be positioned throughout the site to manage any crowding and remind visitors of the 2m rule. 

  • Our horticultural teams are practising social distancing so will be unable to answer questions. Please avoid approaching them whilst they are working. 

We have also gone cashless, so be sure to bring the right payment method with you.

We need your help in following the rules so we can keep the gardens open. Please respect social distancing guidance at all times. 

Unfortunately, if we see that these rules are not being observed then we will have to take immediate action, including asking people to leave, or closing the gardens once again entirely.

The Kew Shop

Our shops will be closed from 5 November in line with government guidance. You can still shop at our online store.

Read more information about our shop during coronavirus on this dedicated page.

Food and drink

You are welcome to bring your own food and drink into the gardens. At Kew Gardens, we have water fountains for you to fill up water bottles.

There are takeaway outdoor food and drink stands at Kew Gardens and Wakehurst.

Be prepared to use contactless payment methods as we're not accepting cash.

Help us to look after our gardens

Please place all rubbish in the bins provided or take it home with you.

Getting here

In line with recent guidance, you should avoid travelling at all unless for specific purposes, including travelling a short distance to visit venues that are open for exercise and fresh air.

Is Kew Gardens your local green space?

It's easy to walk or cycle and enter at any gate. You can drive but parking is extremely limited and entirely prohibited on Kew Road. Read more on getting to Kew Gardens.

At Wakehurst, the car park is open as usual.

A two-way entrance and exit system is in place through the Visitor Centre so that visitors can access the gardens safely.  Read more on getting to Wakehurst.

School visits 

Kew Gardens

We are excited to welcome school groups back to Kew Gardens from 1 September onwards.

We've introduced new measures to ensure your group has a safe and enjoyable visit. We have reduced capacity for school visits and access to teaching spaces has been organised to minimise contact between groups.

Book a school visit to Kew Gardens 

Wakehurst

Unfortunately, onsite educational visits to Wakehurst will not be delivered during this time in line with government guidance. We are working with schools on alternative solutions for planned visits in November. 

We are still open for future bookings and our team will be happy to discuss how we can inspire and engage your students with hands-on learning experiences.

Book a school visit to Wakehurst

Bring Kew into your classroom with our online learning platform, Endeavour. From exciting videos of Kew scientists to fun infographics, Endeavour has everything you need to deliver engaging lessons in plant and environmental science.

Postponed or cancelled events

Most of our events are cancelled or postponed to support the UK’s effort to stem the spread of coronavirus (COVID-19)

Please check the individual event page on our Kew Gardens What’s on page or our Wakehurst What’s on page.

If your individually ticketed event was cancelled, your ticket provider will be in touch.  We have cancelled and refunded all pre-booked day tickets.

Stay part of our community 

We know that not everyone will get a chance to visit us right now.

We will continue to share stories, pictures and films that showcase the beauty of our botanic gardens and our world-leading science so that everyone can enjoy a slice of Kew. 

Keep an eye on our Kew Gardens Facebook, Twitter or Instagram or Wakehurst Facebook, Twitter or Instagram.

We'd love to hear from you.

Get in touch

If you have any questions or concerns, feel free to speak to our team:

Kew Gardens 

Call us: 020 8332 5655
Email usinfo@kew.org 

Wakehurst 

Call us: 01444 894066
Email uswakehurst@kew.org

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