Accessibility at Kew Gardens

We want everyone to have an enjoyable time at Kew, so we aim to provide accessibility support across the Gardens.

Inside the Princess of Wales Conservatory

Ticket prices

Free entry for:

  • essential carers accompanying visitors with a disability
  • registered blind and partially-sighted visitors

Visitors with a disability qualify for a concession ticket.

Getting around

The Gardens are largely flat, with tarmac paths in most places.

  • If you require assistance please ask a member of staff who will be happy to help.
  • The Gardens are under a flightpath and there are often vehicles and machinery at work in the Gardens that could affect those with sensory issues.
  • The Kew Explorer land train is not running, and our galleries are closed at this time.
  • Mobility scooters are available from Brentford and Victoria Gates, and must be booked in advance.
  • The Temperate House and Alpine House are accessible by wheelchair and mobility scooter. Unfortunately our other glasshouses are not.

Getting here

Public transport

Please avoid public transport on your journey to Kew.

If you are reliant on public transport, you should postpone your visit until Government guidelines have changed.

Disabled parking

Kew Gardens car park (TW9 3AF) near Brentford Gate is open, however parking is prohibited along Kew Road. Check the Richmond council website for parking updates. 

  • Drivers displaying a blue badge can park in Kew Gardens car park (TW9 3AF) free of charge
  • There are 8 disabled parking spaces in the car park (use other spaces if full)
  • There are 3 disabled parking spaces to the right of the Elizabeth Gate on Kew Green

Plan your journey to Kew Gardens

Accessible toilets

There are unisex accessible toilets within easy reach of all the main attractions, cafés and gates. These are marked on our map of the Gardens.

The two main toilet facilities at Victoria Plaza and White Peaks are attended regularly.

There is a specialised adult changing facility equipped with hoist and changing bench near Brentford Gate. You will need to bring your own sling and ask for the key at the ticket desk at Brentford Gate. 

Toilets at Kew Gardens

Mobility scooters and wheelchairs

  • There are a limited number of wheelchairs available to borrow at entry gates for you and your essential carer. There’s no need to book, please ask when you arrive

  • Mobility scooters are available if booked in advance. They are available from Brentford and Victoria Gates.

  • You are welcome to bring your own scooter if it is a pavement-use mobility scooter limited to 4mph

  • Please note that mobility scooters are not suitable for driving on the grass

Community and Access Programmes

Our Community and Access Programmes are not happening at this time.


Get in touch

For accessibility advice during your visit, please contact us (Monday to Friday, 9am-5pm):

Call: +44 (0)20 8332 5655