Accessibility at Kew Gardens

We want everyone to have an enjoyable time at Kew, so we aim to provide accessibility support across the Gardens.

Inside the Princess of Wales Conservatory

Ticket prices

Free entry for:

  •  essential carers, personal assistants, support workers and next of kin accompanying disabled visitors
  • registered blind and partially-sighted visitors

Disabled visitors qualify for a concession ticket.

Getting around

The Gardens are largely flat, with tarmac paths in most places.

  • If you require assistance, please ask a member of staff who will be happy to help.
  • The Gardens are under a flightpath and there are often vehicles and machinery at work in the Gardens and this could cause significant noise.
  • Mobility scooters are available to hire from Elizabeth, Brentford and Victoria Gates, and must be booked in advance. Please contact our Visitor Information office on 0208 332 5655 and select the Mobility Scooter option in the automated phone menu or email info@kew.org We advise customers to check availability on Scooters before booking tickets as we have limited availability.
  • All recognised guide, assistance or service dogs – including assistance dogs in training – are welcome in the Gardens. We ask that they are recognisable, with a lead or harness that identifies them as working.

Visual guide

Our visual guide can help you plan and enjoy your visit to Kew Gardens.

Here you'll find information about what to expect during your visit and top tips to help you have a fantastic time in the Gardens.

We recommend you use this alongside our accessibility map.

Download our visual guide

Accessibility map

This map prioritises accessibility information and highlights areas in the Gardens of sensory interest. It also includes a zoomed-in map of part of the Gardens, to help you navigate the busiest area.

We recommend you use this alongside our visual guide to help you plan and enjoy your visit to Kew Gardens.

Download our accessibility map

Attractions 

Glasshouses 

Galleries

The Shirley Sherwood Gallery of Botanical Art has a ramp to enter the gallery and is fully accessible by wheelchair. 

The Marianne North Gallery is fully accessible by wheelchair and can be entered via a platform lift near the Temperate House gates. The Marianne North Gallery is larger than the Shirley Sherwood Gallery, and can therefore accommodate a larger electric wheelchair.

Please note that the galleries are not accessible for people using mobility scooters, however we can provide manual wheelchairs for visitors to use on arrival. Visitors using electric wheelchairs are also welcome.

Historic buildings 

  • Kew Palace is accessible for wheelchair users, offering assisted wheelchair access into the building and an accessible lift.  
  • Due to the historic nature of the narrow corridors and doorways in Kew Palace, small wheelchairs are required. Mobility scooters are not permitted in Kew Palace or the Royal Kitchens.  
  • All recognised guide, assistance or service dogs – including assistance dogs in training – are welcome in Kew Palace and the Royal Kitchens. 
  • Kew Palace has two manual wheelchairs that can be borrowed while visiting the palace. There are a limited number of manual wheelchairs available to borrow at each entrance gate to Kew Gardens. 

Getting here

Public transport

You can get to Kew Gardens by bus, train or tube. Find out more to help plan your journey. 

Don’t forget to check gov.uk/coronavirus for the latest guidance on travel.

Accessible/blue badge parking

Kew Gardens car park (TW9 3AF) near Brentford Gate is open, however parking is prohibited along Kew Road. Check the Richmond council website for parking updates. 

  • Drivers displaying a blue badge can park in Kew Gardens car park (TW9 3AF) free of charge
  • There are 11 accessible/blue badge parking spaces in the car park (use other spaces if full)
  • There are 2 accessible/blue badge parking spaces to the right of the Elizabeth Gate on Kew Green (council controlled) 

Plan your journey to Kew Gardens

Accessible toilets

There are unisex accessible toilets within easy reach of all the main attractions, cafés and gates. These are marked on our map of the Gardens. There is a Changing Places specialised adult changing facility, equipped with hoist and changing bench near Brentford Gate. You will need to bring your own sling and ask for the key at the ticket desk at Brentford Gate.

Toilets at Kew Gardens

Mobility scooters and wheelchairs

There are a limited number of wheelchairs available to borrow at entry gates. There’s no need to book, please ask when you arrive.

Mobility scooters are available to borrow if booked in advance. They are available from Brentford and Victoria Gates.

You are welcome to bring your own scooter if it is a pavement-use mobility scooter limited to 4mph.

Community and Access Programmes

Please see our Community and Access Programmes for information on our accessible learning programmes.

Get in touch

For accessibility advice during your visit, please contact us (Monday to Friday, 9am-5pm):

Call: +44 (0)20 8332 5655

Email: info@kew.org