Accessibility at Kew Gardens

We want everyone to have an enjoyable time at Kew, so we aim to provide accessibility support across the Gardens.

Inside the Princess of Wales Conservatory

Ticket prices

Free entry for:

  • essential carers accompanying visitors with a disability
  • registered blind and partially-sighted visitors

Visitors with a disability qualify for a concession ticket.

Getting around

The Gardens are largely flat, with tarmac paths in most places. Most of the buildings, and all the cafés and shops have level or ramped access.

  • Our glasshouses are not able to accommodate mobility scooters; however many areas of the glasshouses are accessible by manually operated wheelchair and these are available at the entry gates for use by visitors. There is no wheelchair access to the upper levels of the Palm House or Temperate House.
  • The Hive is fully accessible but the path may feel steep for manually-operated wheelchair users. Mobility scooters can only access the main pathway.
  • The Treetop Walkway lift is currently out of service. 
  • One manually-operated wheelchair can fit at the rear of the Kew Explorer land train.
  • Mobility scooters cannot be used in the galleries, Kew Palace or the Royal Kitchens; however a manually operated wheelchair is kept at each location for use by visitors.
  • If you require assistance in any of our shops or restaurants please ask a member of staff, who will be happy to help.
  • The Gardens are under a flightpath and there are often vehicles and machinery at work in the Gardens that could affect those with sensory issues. 

Getting here

Public transport

  • Kew Gardens station (District/Overground) – step-free access only for eastbound platform (coming from Richmond)
  • Richmond station (National Rail/District/Overground) – step-free access
  • Kew Bridge station (National Rail) – no step-free access

Disabled parking

  • Drivers displaying a blue badge can park in Kew Gardens car park (TW9 3AF) free of charge
  • 8 disabled parking spaces in the car park (use other spaces if full)
  • 3 disabled parking spaces to the right of the Elizabeth Gate on Kew Green

Accessible toilets

There are unisex accessible toilets within easy reach of all the main attractions, cafés and gates. These are marked on our map of the Gardens.

There is a specialised adult changing facility equipped with hoist and changing bench near Brentford Gate. You will need to bring your own sling and ask for the key at the ticket desk at Brentford Gate. 

Mobility scooters and wheelchairs

  • There are a limited number of wheelchairs available to borrow at each gate for you and your essential carer. There’s no need to book, please ask when you arrive

  • There are 10 mobility scooters to borrow. Please note, these must be booked in advance and are available on a first come, first served basis. We recommend at least 48 hours in advance. To book please call 020 8332 5121

  • You are welcome to bring your own scooter if it is a pavement-use mobility scooter limited to 4mph

  • Please note that mobility scooters are not suitable for driving on the grass.

Community and Access Programmes

We offer a number of accessibility tours and walks for visitors with sensory loss or limited mobility: 


For full details of our Community and Access Programmes

Children's Garden 

Our Children's Garden is designed to be a multi-sensory experience, with a focus on education and play in a natural setting. Some features are wheelchair accessible, but not all the areas are fully accessible. 

Please get in touch with questions in advance of your visit. 

Get in touch

For accessibility advice during your visit, please contact us (Monday to Friday, 9am-5pm):

Call: +44 (0)20 8332 5655

Email: info@kew.org