Accessibility at Kew Gardens
We want everyone to have an enjoyable time at Kew, so we aim to provide accessibility support across the Gardens.
Free entry for:
- essential carers accompanying visitors with a disability
- registered blind and partially-sighted visitors
Visitors with a disability qualify for a concession ticket.
The Gardens are largely flat, with tarmac paths in most places.
- If you require assistance please ask a member of staff who will be happy to help.
- The Gardens are under a flightpath and there are often vehicles and machinery at work in the Gardens that could affect those with sensory issues.
- Mobility scooters are available to hire from Brentford and Victoria Gates, and must be booked in advance. Please contact our Visitor Information office on 0208 332 5655, and select the Mobility Scooter option in the automated phone menu. We advise customers to check availability on Scooters before booking tickets as we have limited availability.
- All recognised guide, assistance or service dogs – including assistance dogs in training – are welcome in the Gardens. We ask that they are recognisable, with a lead or harness that identifies them as working.
- The Temperate House and Alpine House are accessible by wheelchair and mobility scooter. Unfortunately our other glasshouses are not.
- During the Orchids festival, the Princess of Wales Conservatory is partially accessible to wheelchairs only.
- The Shirley Sherwood Gallery of Botanical Art has a ramp to enter the gallery and is fully accessible by wheelchair.
- The Marianne North Gallery is fully accessible by wheelchair and can be entered via a platform lift near the Temperate House gates. The Marianne North Gallery is larger than the Shirley Sherwood Gallery, and can therefore accommodate a larger electric wheelchair.
- Please note that the galleries are not accessible for mobility scooters, however we can provide wheelchairs for visitors to use on arrival. Electric wheelchairs are also permitted.
- Kew Palace is accessible for wheelchair users, offering assisted wheelchair access into the building and an accessible lift.
- Due to the historic nature of the narrow corridors and doorways in Kew Palace, small wheelchairs are required. Mobility scooters are not permitted in Kew Palace or the Royal Kitchens.
- All recognised guide, assistance or service dogs – including assistance dogs in training – are welcome in Kew Palace and the Royal Kitchens.
- Kew Palace has two wheelchairs that can be borrowed while visiting the palace. There are a limited number of wheelchairs available to borrow at each entrance gate to Kew Gardens.
You can get to Kew Gardens by bus, train or tube. Find out more to help plan your journey.
Don’t forget to check gov.uk/coronavirus for the latest guidance on travel.
Kew Gardens car park (TW9 3AF) near Brentford Gate is open, however parking is prohibited along Kew Road. Check the Richmond council website for parking updates.
- Drivers displaying a blue badge can park in Kew Gardens car park (TW9 3AF) free of charge
- There are 8 disabled parking spaces in the car park (use other spaces if full)
- There are 2 disabled parking spaces to the right of the Elizabeth Gate on Kew Green
There are unisex accessible toilets within easy reach of all the main attractions, cafés and gates. These are marked on our map of the Gardens.
The two main toilet facilities at Victoria Plaza and White Peaks are attended regularly.
There is a specialised adult changing facility equipped with hoist and changing bench near Brentford Gate. You will need to bring your own sling and ask for the key at the ticket desk at Brentford Gate.
Mobility scooters and wheelchairs
There are a limited number of wheelchairs available to borrow at entry gates for you and your essential carer. There’s no need to book, please ask when you arrive
Mobility scooters are available if booked in advance. They are available from Brentford and Victoria Gates.
You are welcome to bring your own scooter if it is a pavement-use mobility scooter limited to 4mph
Please note that mobility scooters are not suitable for driving on the grass
Get in touch
For accessibility advice during your visit, please contact us (Monday to Friday, 9am-5pm):
Call: +44 (0)20 8332 5655