Your membership during coronavirus
We are open, but with some changes. Read the guidance and book your time slot.
We’re staying open
Come enjoy fresh air and exercise in our gardens. We've made adjustments for everyone in line with government guidance.
Check the coronavirus page for the most up-to-date information on what to do when you get here, and what's open or closed.
Remember to keep your group size to the rule of six or between two households only when outdoors.
When indoors, you will still need to restrict your group to your household or support bubble, unless you need specific assistance.
Don’t forget to check gov.uk/coronavirus for the latest guidance on travel.
Time slots for everyone
The safety of our staff, members and all our visitors is our utmost priority. To reduce queues and stagger entry times, we have introduced time slots for every visitor.
Book a Kew Gardens time slot
Book a Wakehurst time slot
We appreciate this is a change to the way you usually enjoy your membership. We hope you will understand why we have taken this approach.
How we allocate tickets
Our members get booking priority on all our tickets. We reserve the majority of the daytime timeslots for our members.
Demand is high, so unfortunately these can still sell out.
We review our allocation on a weekly basis. When we can, we release more tickets to members.
If your ideal date isn't available, please check back towards the end of the week to see if more slots have become available.
How to book your visit
Read the following steps carefully before booking your time slot. Check the latest guidance before each visit, as things may change as guidelines evolve.
Pre-book your time slot online - entry will not be permitted without a pre-booked ticket
You will need to provide contact details to support NHS Test and Trace. You can do that during your booking, or by downloading the NHS COVID-19 app before you come.
Bring your booking confirmation, either printed or on your phone, together with your membership card and a form of ID. (If you do not have a current valid card, please bring a recent email or letter from us displaying your membership number)
Consider walking or cycling to us if you can, as parking is extremely limited and entirely prohibited on Kew Road. Check the Richmond Borough Council website for parking updates
At Wakehurst, both the entry and exit routes are through our Visitor Centre so you will need to wear a face covering.
Demand is high so please avoid booking more places than you need.
Once you are here, you can explore at your leisure, but you should continue to practice social distancing and be kind to our staff; we're here to help you.
Don't forget, you'll still need a mask for all indoor spaces including toilets and the Visitor Centre at Wakehurst.
We are only taking contactless payments.
If you need assistance with booking online, please contact the membership team via firstname.lastname@example.org
Plans changed? Cancel your booking
We know that demand is high and our capacity is limited during this period.
If you think you can't make your booking, simply cancel your space to free up slots for others.
Cancel your place
We have some toilets open at both sites, which are regularly checked and cleaned. We will be reviewing the situation daily and opening or closing more where we need to.
- At Kew Gardens, all toilets are open with handwashing areas across the site.
- At Wakehurst, toilets and handwashing areas are open at the Visitor Centre, Stables Kitchen, Winter Garden and Schools Entrance.
- We have soap and towel dispensers, but it’s worth bringing hand sanitiser with you too.
Keeping you safe
Please adhere to the guidelines and bear with us as we adjust and adapt. Look at our guidance on coronavirus for more.
There will be markers for queuing at the gates and staff equipped with PPE across the site. We're also monitoring the number of people in the space at any one time.
We encourage you to wear a face-covering during your visit when using the toilet facilities, buying a takeaway, or in the areas surrounding our gates. If you are inside one of our buildings, you will need to wear one unless you are exempt.
We understand not everyone will be able to join us back in the gardens right away. So we'll bring Kew to you with your regular member e-newsletters and membership magazine, packed with tips, long-read exclusives, and behind-the-scenes stories.
To join our e-newsletter list for priority updates and news, contact our memberships teams below.
Or become part of our social community. Find us at @kewgardens or @wakehurst_kew on Instagram, Facebook and Twitter.
Get in touch
If you have questions or concerns, please email us