Your membership during coronavirus
We are reopening, but with some changes. Read the guidance and book your time slot.
We’re open again
With the Government’s changes to lockdown restrictions now in place, we’re delighted to be able to reopen our gates.
However, to reopen safely, we’ve had to make security, first aid and other facility adjustments for everyone.
This system will enable us to stagger entry times, avoid long queues and give us a chance to keep our gardens maintained whilst protecting our staff.
We appreciate this is a change to the way you usually enjoy your membership. We hope you will understand why we have taken this approach.
Please also note that our horticultural standards are not quite where we'd like them to be at this point in the season, as many of our world-leading horticulturalists have been furloughed. Thank you for your patience with this.
How it works
Read the following steps carefully before booking your time slot. Check the latest guidance before each visit, as things may change as Government guidelines evolve.
Pre-book your time slot online - entry will not be permitted without a pre-booked ticket
Bring your confirmation, either printed or on your phone or device, together with your membership card and a form of ID. (If you do not have a current valid membership card, please bring a recent email or letter from us displaying your membership number)
At Kew Gardens, we are operating a one-way system. You will only be able to enter via Victoria Gate and exit via Elizabeth and Lion Gates. However, Brentford Gate remains two-way to allow access to Brentford car park
If you’re travelling by car, please check the Richmond Borough Council website for parking updates. Brentford car park will be open as usual. Consider walking or cycling to us if you are able to.
At Wakehurst, we are operating a one-way system. A temporary change to our entrance and exit points, including an outdoor ticket-checking kiosk, will help minimise time spent indoors and support a one-way visitor flow in and out of the gardens
Once you are here, you can explore at your leisure, but you should continue to practice social distancing and be kind to our staff; we're here to help you
At Wakehurst we are recommending a visit of two hours to ensure you can still enjoy the full experience of our wild botanic garden, whilst helping us limit the number of visitors on site at any one time
Capacity is limited as part of this first phase of reopening, so be mindful of others and don’t book up too many time slots so others can have a chance to enjoy our gardens.
If you need assistance with booking online, please contact the membership team via email@example.com
We have some toilets open at both sites, which are regularly checked and cleaned. We will be reviewing the situation daily and opening or closing more where we need to.
- At Kew Gardens, toilets and handwashing areas are open at Victoria Gate and White Peaks.
- At Wakehurst, toilets and handwashing areas are open at the temporary entrance, Winter Garden and Visitor Centre.
- You may need to wait a while to make sure there is enough space between each person. We have soap and towel dispensers, but it’s worth bringing hand sanitiser with you too.
Keeping you safe
Your safety, and that of our staff is our utmost priority, so, for those of you who can safely visit, you'll notice a number of changes.
Most of our buildings and attractions, including the restaurants, shops, galleries, Kew Explorer and Children's Garden will remain closed, though there will be pop-up catering and retail outlets accepting card payments. At Wakehurst, the Mansion and Millennium Seed Bank will remain closed.
There will be markers for queuing at the gates and staff equipped with PPE across the site to assist you. We're also monitoring the number of people in the space at any one time.
Please adhere to Government guidelines and bear with us as we adjust and adapt. Look at the guidance on coronavirus for more.
Your membership matters more than ever
Put simply, Kew wouldn’t be Kew without you.
Our members are at the heart of our community. We’ve missed you these past few weeks; you’re part of our landscape. But more than this, your membership is a financial lifeline in these uncertain times.
Kew is a charity, and the income we receive from membership fees is absolutely crucial, counting for a significant proportion of our income.
When we took the extremely difficult decision to close our gates, in line with the nationwide response to coronavirus, the essential income we receive from visitors fell to zero, resulting in a serious financial challenge.
Despite careful management, we face a £10 –15 million shortfall this year; an enormous hit that will impact everything we do.
By continuing to support us, you are ensuring that we're able to secure the future of the gardens we all love, and vitally, our global infrastructure of cutting-edge science and conservation work.
How you can help
We've been overwhelmed and amazed by your messages of support.
Many of you have asked us how else you can help. In such uncertain financially challenging times, any additional support you can give will be critical.
Our warmest thanks in advance to anyone if you are able in a position to help us further. You can do so in these ways:
1. Decline your membership extension*
When we made the difficult decision to close our gates, we didn’t want Kew members to miss out on a full twelve months of unlimited visits and exclusive benefits.
That’s why we committed to extending your membership* for the duration of time the gardens remained closed.
However, very many of you contacted us to decline this extension. We’re so grateful to all of you who have done so and to anyone who might consider it; it’s a simple way to make your support go further during these difficult times, making a significant impact on our financial health.
Please note that your extension ends on 1 June. We’re still working on the logistics of membership extensions and will be in touch with more details via email as soon as possible.
To decline your membership extension, please get in touch via firstname.lastname@example.org or, if you’re a Wakehurst member, email@example.com.
2. Gift a membership
A Kew or Wakehurst membership is a unique thinking-of-you gift, giving your loved ones something extraordinary to look forward to.
Now we’re open again, those with a gift membership can unlock 12 months of unlimited visits, a chance to enjoy our uniquely restorative spaces to their heart’s content.
3. Make a donation
Any donation you are able to give can support us in our mission. Thank you for your generosity.
A note on renewals
We are currently unable to send Kew and Wakehurst members postal notifications of upcoming membership renewals*.
Where we have an email address, we will send you an email notification instead. For those paying by Direct Debit, memberships will continue to be renewed automatically. The Direct Debit Guarantee always covers you.
For information on how we use your personal data, please visit our data privacy notice.
We understand not everyone will be able to join us back in the gardens right away. In the meantime, we'll bring Kew to you with your regular member e-newsletters and membership magazine, packed with hints, tips, long-read exclusives and behind-the-scenes stories.
You can email us:
You can also join our social community. Find us at @kewgardens or @wakehurst_kew on Instagram, Facebook and Twitter.
Please note: The Kew membership customer service team is operating with limited capacity and may be unable to answer incoming telephone calls immediately. In case you don’t reach one of our colleagues, leave a voicemail on our usual number, 020 8332 3200, and we will return your call as soon as possible. Don't forget, you can also email us on firstname.lastname@example.org. We're sorry for any inconvenience caused.
For Wakehurst membership enquiries, contact us at email@example.com or call 01444 894066.
*Please note that your membership extension ends on 1 June. The date that your membership would have renewed will be extended by the number of months we were closed for. Your extension will be automatically processed; you don't have to do anything. We'll be in touch before your renewal to confirm the next payment date and send your new membership card.