Your membership during coronavirus
We have reopened, but with some changes. Read the guidance and book your time slot.
We’re staying open
With the Government’s changes to lockdown restrictions now in place, we’re delighted to keep our gates open.
However, we’ve made adjustments for everyone.
This system will enable us to stagger entry times, avoid dense queues and give us a chance to keep our gardens maintained whilst protecting us all.
You will need to wear a face mask in some areas, so make sure to bring one with you. Staff will also be equipped with PPE across the site to keep you and us safe and all our buildings, restaurants, galleries and glasshouses will be closed from 5 November in line with recent guidance.
We appreciate this is a change to the way you usually enjoy your membership. We hope you will understand why we have taken this approach.
Due to our reduced capacity, our horticultural standards are not quite where we'd like them to be. Thank you for your patience with this.
How it works
Read the following steps carefully before booking your time slot. Check the latest guidance before each visit, as things may change as guidelines evolve.
Pre-book your time slot online - entry will not be permitted without a pre-booked ticket
You will need to provide contact details to support NHS Test and Trace. You can do that during your booking, or by downloading the NHS COVID-19 app before you come.
Bring your booking confirmation, either printed or on your phone, together with your membership card and a form of ID. (If you do not have a current valid card, please bring a recent email or letter from us displaying your membership number)
At Kew Gardens, all gates are open for both entry and exit. Brentford gate allows access to the car park.
Consider walking or cycling to us if you can, as parking is extremely limited and entirely prohibited on Kew Road. Check the Richmond Borough Council website for parking updates
At Wakehurst, both the entry and exit routes are through our Visitor Centre so you will need to wear a face covering.
Demand is high so please avoid booking more places than you need.
Once you are here, you can explore at your leisure, but you should continue to practice social distancing and be kind to our staff; we're here to help you.
If you need assistance with booking online, please contact the membership team via firstname.lastname@example.org
Plans changed? Cancel your booking
We know that demand is high and our capacity is limited during this period.
If you think you can't make your booking, simply cancel your space to free up slots for others.
Just send a message to email@example.com or firstname.lastname@example.org to cancel.
We have some toilets open at both sites, which are regularly checked and cleaned. We will be reviewing the situation daily and opening or closing more where we need to.
- At Kew Gardens, all toilets are open with handwashing areas across the site.
- At Wakehurst, toilets and handwashing areas are open at the Visitor Centre, Stables Kitchen, Winter Garden and Schools Entrance.
- We have soap and towel dispensers, but it’s worth bringing hand sanitiser with you too.
Keeping you safe
From 5 November, all our buildings, including glasshouses, galleries and the Millennium Seed Bank are closed in line with government guidance. Check the planned closures page at Kew Gardens and Wakehurst for more details.
Takeaway catering options are available, and we are taking contactless payments only.
You’ll need to limit the people in your group as per new guidance; you may only visit with your household, support bubble or, if alone, one other person.
There will be markers for queuing at the gates and staff equipped with PPE across the site. We're also monitoring the number of people in the space at any one time.
Please adhere to Government guidelines and bear with us as we adjust and adapt. Look at our guidance on coronavirus for more.
Your membership matters more than ever
Put simply, Kew wouldn’t be Kew without you. Our members are at the heart of our community and we've missed you.
When we took the extremely difficult decision to close our gates due to coronavirus, the essential income we receive from visitors fell to zero, resulting in a serious financial challenge.
Despite careful management, we face a £10 –15 million shortfall this year; an enormous hit that will impact everything we do.
So, we need your help more than ever to secure the future of the gardens and our scientific work.
3 ways you can help
Your messages of support have inspired us.
As we face challenges, any additional financial support you can give will be critical. We are grateful for any help you can give.
You can help in one of these 3 ways.
1. Decline your membership extension*
We didn’t want Kew members to miss out on a full twelve months of unlimited visits and exclusive benefits.
That’s why we automatically extended your membership* for the duration of time the gardens remained closed - a full two months.
We’re so grateful to all of you who contacted us to decline your extension. This simple act made your support go much further and contributes to our financial recovery.
If you would like to decline your membership extension, get in touch via email@example.com or, if you’re a Wakehurst member, firstname.lastname@example.org.
(The extension ended on 1 June when the gardens reopened.)
2. Gift a membership
A Kew or Wakehurst membership is a unique thinking-of-you gift, giving your loved ones something extraordinary to look forward to.
Now we’re open again, those with a gift membership can unlock 12 months of unlimited visits, a chance to enjoy our uniquely restorative spaces to their heart’s content.
3. Make a donation
Our current financial position is extremely challenging as a result of having closed our gardens.
We need your help to our collections alive for generations to come, and to keep our vital global conservation work at the forefront of our mission.
Any donation you give will be put to good use.
Thank you for your generosity.
We understand not everyone will be able to join us back in the gardens right away. So we'll bring Kew to you with your regular member e-newsletters and membership magazine, packed with tips, long-read exclusives, and behind-the-scenes stories.
To join our e-newsletter list for priority updates and news, contact our memberships teams below.
Or become part of our social community. Find us at @kewgardens or @wakehurst_kew on Instagram, Facebook and Twitter.
Get in touch
If you have questions or concerns, please email us
- Kew members: email@example.com or 020 8332 3200
- Wakehurst members: firstname.lastname@example.org or call 01444 894066.
Please note: We are experiencing a high volume of calls right now and we are operating at a reduced capacity. Your call might not be answered immediately, so do try our email if you can't get through. Thank you for your patience.
*Please note that your membership extension ended on 1 June 2020.
The date that your membership would have renewed will be extended by the number of months we were closed for (two months).
Your extension will be automatically processed; you don't have to do anything. We'll be in touch before your renewal to confirm the next payment date and send your new membership card. If you have not received your membership extension, please get in touch.