Kew membership FAQs
Have a question? View our FAQs below, or contact our membership team today.
Kew membership categories and prices
Which membership should I choose?
We offer a range of options to help you find the most suitable Kew membership:
- Adult membership for one adult, plus one family guest each time you visit
- Joint adult membership for two adults living at the same address, plus one family guest per adult each time you visit
- Family membership (1 adult) for one adult and up to four children aged 4–15, plus one family guest each time you visit
- Family membership (2 adults) for two adults living at the same address, and up to four children aged 4–15, plus one family guest per adult each time you visit
How much does Kew membership cost?
Pay by Direct Debit and you save £10 on all membership options. It’s secure, easy to set up and involves less admin for the Kew membership team – hence the saving.
- Adult member - £71
£71 by Direct Debit. £81 by card or cheque.
- Joint adult member - £101
£101 by Direct Debit. £111 by card or cheque.
- Family member (1 adult) - £81
£81 by Direct Debit. £91 by card or cheque.
- Family member (2 adults) - £111
£111 by Direct Debit. £121 by card or cheque.
What is a family guest?
A family guest is a member of your family or your partner.
Will you refund the cost of my day ticket if I become a Kew member?
If you join on the day you visit, we will take £20 off the cost of your membership (any category) on presentation of one adult ticket.
Do the children covered by a family membership have to be part of my family?
They do – either your children or grandchildren.
What are the benefits of becoming a Kew member?
Your annual membership includes:
- Unlimited entry to Kew Gardens and our country estate Wakehurst, for you and a family guest.
- 10% discount on our beautiful range of full-price products – from plants to jewellery – at our garden shops and the Kew online shop (some exclusions apply).
- 10% discount on hiring Kew venues for special events such as weddings and parties (subject to conditions).
- 5% discount on selected Kew talks and courses throughout the year.
- Priority booking for events such as Christmas at Kew.
- The award-winning Kew Magazine delivered to your home.
- Your monthly e-newsletter.
Kew members benefits are subject to restrictions and change. For full details, please see our terms and conditions.
How do I get my 10% discount in Kew’s shops?
To save money on our wide range of plants, seeds, tools, homeware, jewellery and more, simply show your Friends of Kew member card in our shops or enter your membership discount code at shop.kew.org. Full price products only, some exclusions apply.
You can find your discount code in your welcome email and member e-newsletters. Look out for occasional extra discounts in our monthly Friends e-newsletters too.
For full details, please see our terms and conditions.
How do I arrange my 10% discount on venue hire?
If you’re planning a special event such as a wedding or private party, we have a range of iconic venues to help you create an unforgettable day.
Your 10% discount is available from Monday to Thursday between April and October, and all week the rest of the year. To find your perfect venue, call 020 8332 5641 or email email@example.com. Remember to mention that you are a Kew member.
How do I get my 5% discount on talks and training courses?
You can join special events at Kew throughout the year – from botanical drawing or Tai Chi in the Gardens to specialist horticultural training. Enter your membership discount code when you book to get your 5% discount on courses.
Which events offer priority booking for Kew members?
As a Kew member you can buy tickets for events such as Kew the Music, Christmas at Kew and Glow Wild at Wakehurst before anyone else.
How do I access digital editions of the Kew Magazine?
Kew members receive free access to digital editions of the Kew Magazine, with over 30 searchable back issues of the magazine to enjoy.
To download your digital copy of the Kew Magazine for the first time, you will need to register first. To register, simply follow these easy steps:
- Visit the Exact Editions website
- Enter your membership number as your subscription reference
- Enter your email address, set up a password and download your chosen issue.
If you have already registered, simply choose the edition of the Kew Magazine that you wish to read by searching here, and log in when prompted.
Becoming a member of Kew
How do I become a member?
The easiest way to start enjoying the many benefits of membership is to become a member online. You can also join at the kiosk in Victoria Plaza or at any entry gate, or by calling 020 8332 3200.
When will I receive my membership card?
It usually takes around two weeks for your personal membership card to arrive by post. In the meantime, we give you a temporary card, receipt or email confirmation, so you can come for your first visit as soon as you would like.
How long does my membership last?
Membership starts on the day you sign up and lasts for a full year. You can find the expiry date printed on your membership card, and we will write to you when your membership is due for renewal.
The easiest way to renew is to pay by Direct Debit – your membership will continue automatically and you save £10 on all other payment methods.
Payment and personal details
When is my Direct Debit payment collected?
On or after the 21st of the month. Your first payment could be in the month you join or in the following month, depending on when you begin your membership. We send you a letter with the exact date at least ten days before taking any payment.
How can I cancel my Direct Debit?
Should you wish to cancel your Direct Debit, you can do so at any time by contacting your bank. If you do cancel, please email firstname.lastname@example.org to let us know too.
Is it a problem if I change my bank?
Not at all. If you change your bank using the Current Account Switch Service, all Direct Debits will be carried over automatically. If you would like to change your Direct Debit manually, please call us on 0208 332 3200 with your membership number.
How do I change my personal details?
If you want to update your address, email or any other details, please email your membership number and the change you wish to make to email@example.com.
Renewing and changing your Kew membership
How do I renew my membership?
At the start of the month your membership is due to expire, we will send you a letter explaining how to renew. If you want to renew before this, you can always come and see us at the kiosk at Victoria Gate or at the membership desk at Victoria Plaza.
Can I change my membership?
Of course. If you want to upgrade to a Family membership or Joint membership, please speak to staff at any of our entry gates, who will guide you through the process and let you know the costs involved.
Can I cancel my membership?
We hope you will come and visit Kew again and again as the seasons change. If you do want to cancel your membership, you can do so by contacting us at firstname.lastname@example.org. Please be aware that we do not offer a refund, other than in exceptional circumstances. If you pay by Direct Debit, you will need to contact your bank to cancel it.
Visiting as a Kew member
Do I need to bring my Kew membership card with me?
Yes, you will need to scan your card at one of our entry gates to come into the Gardens.
Why do you scan my card?
Scanning cards ensures we know exactly how many members are visiting us and when.
Will I need to queue to get into the Gardens?
We do everything we can to ensure that all of our members are able to enjoy their day at the Gardens with minimum delay, but in busy periods you may need to queue for a short time. Unfortunately, we are not able to offer priority entry.
Can I lend my Kew membership card to a friend or family member?
No, only the person named on the card is able to use it. To help protect against your card being used fraudulently, staff at the Gardens may ask to see proof of ID.
Can I bring additional guests with me?
Of course. Kew members can claim a £1 discount on adult day visitor tickets for friends and family. Simply show your Kew members card before buying tickets and then show your guests around all the places that make Kew special for you.
I’ve lost my Kew membership card. What do I do?
Email us at email@example.com and we’ll send one free replacement card to you within two weeks. Do try to keep your replacement card safe; further replacements are charged at £10.
Kew gift membership
How does Kew gift membership work?
When you buy a Kew membership as a gift, the recipient can visit Kew Gardens and Wakehurst as often as they like, for a year.
All of our membership packages are available as gifts, so you can buy a Kew gift membership for an individual, a couple or a whole family.
How do I buy a gift membership?
You can buy membership gift vouchers online or at any of the shops in the Gardens.
If you buy online, it takes around a week for your gift voucher to arrive by post.
Are Wakehurst members able to visit Kew Gardens?
Yes, Wakehurst members (Kew's wild botanic garden in Sussex) can visit Kew Gardens for free once each year. Please bring your Wakehurst membership card with you.
I’ve lost my Wakehurst membership card. What do I do?
The team at the Visitor Centre at Wakehurst will be happy to help you. And don’t worry, you can still park for free at Wakehurst if you lose your card – just make sure you validate your ticket at the Visitor Centre.
Get in touch
The team at our Kew members kiosk at Victoria Plaza can help with any questions about membership.
Write: Membership Office, Royal Botanic Gardens, Kew, Richmond, TW9 3AE
Call us: on 020 8332 3200 (9.30am–5pm Monday to Friday)