Get in touch with either Kew Gardens or Wakehurst with your feedback or enquiries.
Our main switchboard
020 8332 5000
Kew Gardens visitor information
Our friendly Visitor Information team are on hand to take your questions, feedback and any complaints about your visit.
We are available 9am–5pm on weekdays.
Call: 020 8332 5655
Royal Botanic Gardens, Kew
Wakehurst visitor information
The Visitor Information team is available 9am-5pm on weekdays.
T: 01444 894066
Membership and fundraising support
Royal Botanic Gardens, Kew
- Membership and members' events: 020 8332 3200 or email email@example.com
- Patrons of Kew: 020 8332 3246 or email firstname.lastname@example.org
- Legacies and gifts: 020 8332 3249 or email email@example.com
- Making a donation: 020 8332 3248 or email firstname.lastname@example.org
- Commemorative and celebratory gifts: 020 8332 3248 or email email@example.com
- Trusts & Foundations: call Lydia Burns on 020 8332 3234 or email firstname.lastname@example.org
- Corporate membership: email email@example.com
- Feedback or complaints on our fundraising practice: 0208 332 5192 or email firstname.lastname@example.org. We aim to respond to you within five working days and will keep you informed on the progress. We aim to resolve all cases within 10 working days.
T: 020 8332 5607
F: 020 8332 5610
For out of hours press enquiries call 020 8332 5000 and a duty press officer will be contacted.
For commercial filming or photography enquiries call 020 8332 3676.
Weddings and venue hire
Weddings and venue hire at Kew: email@example.com or 020 8332 5641
Weddings and venue hire at Wakehurst: firstname.lastname@example.org or 01444 894 024
Jobs and volunteering
Jobs at Kew or Wakehurst: email@example.com or 020 8332 3135
Volunteering at Kew Gardens: firstname.lastname@example.org
Volunteering at Wakehurst: email@example.com
School visits to Kew: firstname.lastname@example.org or 0208 332 5627
School visits to Wakehurst: email@example.com or 01444 894055
Library and Archives
Library, Illustrations and Artefacts collection enquiries: firstname.lastname@example.org
Archives collection enquiries: email@example.com
Library and Archives Reading Room: 020 8332 5414. The Library and Archives Reading Room is open 10am to 4pm on Tuesdays, Wednesdays and Thursdays.
Millennium Seed Bank
Millennium Seed Bank firstname.lastname@example.org or 01444 894100
Millennium Seed Bank Library at Wakehurst: email@example.com or 020 8332 4178
We are unable to answer questions about plant or fungal toxicity, or offer emergency assistance in cases of suspected poisoning.
If you are at all concerned, seek medical attention at an Accident and Emergency Department, taking a sample of the plant, fungus or mushroom with you.
Gardening and plant identification queries
Unfortunately Kew staff cannot answer general gardening or plant identification queries over the phone, mail or on social media.