Getting to Christmas at Kew
Gates and parking
This year there are two entrances for Christmas at Kew.
The main entrance is at Victoria Gate. Alternatively, limited pre-paid parking is available at Ferry Lane Car Park, in conjunction with an entry ticket at Brentford Gate. Parking tickets must be booked in advance to guarantee your space. The address for Ferry Lane Car Park, is Ferry Lane, off Kew Green, TW9 3AF. A pre-paid parking supplement of £7 applies. On site parking at this car park is limited to just 180 spaces each night.
If you have not purchased reserved parking at Ferry Lane Car Park, local parking is otherwise limited and we suggest you allow extra time to find a space. Wherever possible we do encourage you to use public transport where possible.
Drop off/pick up area: There is a designated pick-up/drop-off area on Kew Road (A317) between junctions of Lichfield and Kew Road, approx 100m from Victoria Gate, the main entrance. The area will be coned off and will have signage to demarcate it.
By London Underground
Kew Gardens Station (District Line - Richmond branch and London Overground) is the closest London Underground station, and is in zone 3.
Kew Gardens Station is 400 metres from the Victoria Gate entrance to the Gardens. Exit the station past the parade of shops, cross Sandycombe Road at the zebra crossing and walk down Lichfield Road (opposite) to reach Victoria Gate.
If you are a wheelchair user or find stairs difficult, there is no direct accessible exit to Kew Gardens from the westbound platform. It is advisable to continue your journey to Richmond (one stop) and catch a tube or train back to Kew Gardens, where the eastbound platform leads out via a level exit to the Kew village area. From here it is a distance of approximately 400 metres to the Victoria Gate entrance to the Gardens on Kew Road.
Between 26 and 30 December the District line will not be running and a rail replacement bus service will be in operation.
Train services (South West Trains) from Waterloo, via Vauxhall and Clapham Junction, stop at Kew Bridge Station. For more information call 08457 484950. From Kew Bridge station it is a 15-minute walk (1.6km) to Victoria Gate.
The London Overground service from Stratford stops at Kew Gardens Station.
Richmond station is served by National Rail and there is a lift to street level and level access to the pavement from the station concourse. The bus stop for the local bus route which travels in the direction of Kew Gardens (65, in the direction of Ealing Broadway) is on the opposite side of the street from the station. The bus stops near Victoria Gate.
For more information see the National Rail Journey planner
Route 65 between Ealing Broadway and Kingston, via Richmond town centre, stops close to Victoria Gate. Route 391 between Fulham and Richmond stops near Kew Gardens station. Routes 237 and 267 stop at Kew Bridge station.
Bike park racks are available at Victoria Gate. Please note owners leave bikes at their own risk.
Access during Christmas at Kew
Information about accessibility to the Christmas at Kew and details of parking and other facilities for disabled visitors and their carers.
Carer goes free
Disabled ticket holders are entitled to one free ticket for an essential carer/companion to accompany them to the event.
At Ferry Lane car Park there are 12 designated disabled parking spaces in the car park. Disabled drivers displaying the blue badge are welcome to park free of charge. Please select the disabled parking option when booking your tickets for entry at Brentford Gate, as you will still need to pre book your disabled parking. All pre-booked parking is subject to availabilitiy.
In addition, there are three marked disabled parking spaces on Kew Green c.700m from the main event entrance at Victoria Gate. These are public spaces on the public highway and are available on a first come, first served basis. Kew is unable to reserve any spaces specifically here so we advise drivers to leave in plenty of time to secure a parking space closer to the Victoria Gate entrance.
Access to the illuminated trail
The trail is just over one mile in length. The route is designed so that it can be solely viewed from tarmac flat paths, some interactive elements may invite the audience on to grass where additional pedestrian matting will be provided.
What to bring and wear
Please be aware that this event is held outdoors and there are no covered areas during the walk, so do ensure you have sufficient warm and waterproof clothing. In some areas the lighting will be low level as this is part of the experience. We do encourage visitors to bring along a torch in case of an emergency – this should not be used unless it is necessary.
There are accessible toilets:
- At the entrance to the event at Victoria Plaza, Victoria Gate and at White Peaks, Brentford Gate.
Wheelchair access and guide dogs
- Wheelchairs are available to borrow on a first come, first served basis. Mobility scooters are not available.
- Guide dogs or registered disability assistance dogs are allowed within the Gardens. Other dogs are not allowed.
Lighting and special effects
There will be lighting sequences created within the lighting design that will have some flashing lights contained within them, however, these will not be strobe lighting. We have worked to guidelines on photosensitive epilepsy and will adhere to the industry standard of synchronising effects and locking the sequences to ensure that lights do not operate at more than 5 flashes per second.
Box office staff will have further details of where these effects will be situated on the trail. Signage will be placed at a minimum of 100m before the effect along with a route alternative should it be required.
Stewarding staff will be able to assist with locations and routes.