Kew Gardens access guide - getting around
Kew Gardens is largely accessible to wheelchair users. We also have a number of wheelchairs and a fleet of eight mobility scooters, available for visitors to use.
- Download our visitor information map (pdf)
- Download our getting to Kew Gardens map (pdf), showing gate locations
Most of the buildings in the Gardens have level or ramped ground floor access for wheelchairs. The Gardens themselves are largely flat with tarmac paths in most places.
Wheelchairs are available free at all the gates on a first come, first served basis. There is usually a good supply available and some visitors like to bring their own cushion. You can leave the chair at any gate when you leave the Gardens.
There is no wheelchair access to the following parts of the Gardens:
- Marine display in the Palm House basement
- Upper galleries in the Palm House and Temperate House
- Upper levels of the Princess of Wales Conservatory
Please also note that one manually operated fixed wheelchair can be accommodated in the area at the rear of the Kew Explorer.
We have eight mobility scooters which are free to use, but must be booked in advance by calling the Operations team on:
- 0208 332 5121
Scooters can be collected at Brentford Gate, Victoria Gate or Elizabeth Gate and, subject to availability, you may be able to specify which gate you would prefer when you book the scooter and to complete a simple form. We will give you simple instructions on using the scooter. You will be asked to present some form of ID with your photograph or home address when you collect the scooter. Please note that the scooters are provided to help visitors with limited mobility who find it difficult to walk long distances, but are otherwise able and have reasonable eyesight, reactions and handgrasp.
You are also welcome to bring your own scooter if it is a pavement-use mobility scooter limited to 4mph.
- All mobility scooters used in Kew Gardens are for outdoor use only and cannot be taken into the glasshouses, galleries, Kew Palace, the Xstrata Treetop Walkway, the restaurants and cafes or the WCs. Scooters must be left outside in a safe position.
- No scooter may be used on the grass.
Visit Kew Gardens
- Ticket information and prices. Please note: Registered blind/partially sighted visitors can enter for free as can essential carers. Please notify the admissions staff when you buy your ticket.
- Coming up at Kew Gardens
- More garden attractions
- Opening times
- Become a Friend of Kew
- FREE - download our official mobile app
Keep up to date with events and news from Kew