Disability and access guide for Kew
The Treetop Walkway lift is out of service until further notice.
Please also check our visitor notices for information.
We want you to enjoy your visit to Kew Gardens. If there is anything we can do to help with information before your visit, please call us on 020 8332 5655 (9am to 5pm, Monday to Friday) or email email@example.com.
- Ticket information and prices
- Getting here by public transport
- Parking at Kew Gardens
- Getting around Kew Gardens
- Discovery Programme tours
- Eating, drinking and shopping
- Rhizotron and Treetop Walkway
You can enter the Gardens free-of-charge if you are:
- registered blind and partially-sighted visitors
- essential carers accompanying visitors with a disability
Visitors with a disability qualify for a concession ticket. See ticket prices.
Please notify the admissions staff when you buy your ticket at the gate.
Kew Gardens and Richmond tube and overground station (District and Overground lines)
- If you are a wheelchair user or find stairs difficult, there is no direct accessible exit to Kew Gardens from the westbound platform of Kew Gardens tube station.
- Instead, continue your journey to Richmond (one stop westbound) and catch a tube or overground train back to Kew Gardens, where the eastbound platform leads out via a level exit to the Kew village area. From here, it is a distance of approximately 400m to the Victoria Gate entrance on Kew Road.
- Richmond station is served by National Rail and there is a lift to street level and level access to the pavement from the station concourse.
Kew Bridge train station (National Rail)
- There is no step-free access or wheelchair access at Kew Bridge station.
- Train services (South West Trains) from Waterloo, via Vauxhall and Clapham Junction, stop at Kew Bridge station. For more information call 08457 484950.
Bus routes (65)
- The bus stop for the 65 bus route which travels in the direction of Kew Gardens, towards Ealing Broadway, is on the opposite side of the street from the station.
- The bus stops near two of the gates to the Gardens: Lion Gate and Victoria Gate.
Parking in our car park is free to drivers with a disability and displaying the Blue Badge.
- There are eight extra wide disabled parking bays in our Brentford Gate car park, near the ticket kiosk.
- There are also three disabled parking bays to the right of the Elizabeth Gate on Kew Green.
- You may find a space on Kew Road (A307) where you can park free of charge after 10am.
- Wheelchairs are available for free at all the gates on a first come, first served basis. You can leave the chair at any gate when you leave the Gardens. Some visitors like to bring their own cushion.
- Most of the buildings in the Gardens have level or ramped ground floor access for wheelchairs. The Gardens themselves are largely flat with tarmac paths in most places.
There is no wheelchair access to the following parts of the Gardens:
- Sackler Crossing
- Marine display in the Palm House basement
- Upper galleries in the Palm House and Temperate House
- Upper levels of the Princess of Wales Conservatory
Please also note that one manually-operated fixed wheelchair can be accommodated in the area at the rear of the Kew Explorer.
We have a fleet of eight mobility scooters for visitors who find it hard to walk long distances but are otherwise able, have reasonable eyesight, reactions, and hand grasp. These must be booked in advance by calling the Operations Team on 020 8332 5121. You will be asked to present some form of ID with your photograph or home address when you collect the scooter.
- Scooters can be collected at Brentford Gate, Victoria Gate or Elizabeth Gate and, subject to availability, you may be able to specify which gate you would prefer when you book the scooter.
- We will give you simple instructions on using the scooter.
- You are also welcome to bring your own scooter if it is a pavement-use mobility scooter limited to 4mph.
- All mobility scooters used in Kew Gardens are for outdoor use only and cannot be taken into the glasshouses, galleries, Kew Palace, the Xstrata Treetop Walkway, the restaurants and cafes or the WCs. Scooters must be left outside in a safe position.
- No scooter may be used on the grass.
Our Discovery Programme offers bus and walking tours for visitors with additional needs such as limited mobility, sight loss, learning disability and deafness.
- Our specially-adapted mobility bus with volunteer guide and driver is used for tours lasting around an hour
- The tour takes in all the major sights at Kew Gardens and is designed for groups of up to 12 people seated, plus one fixed-wheel wheelchair space
- Tours are available seven days a week
- Discovery tours must be booked in advance — please follow the link below for booking information
- You will find accessible toilet facilities within easy reach of all the main attractions, cafes and gates and their location is clearly marked on the Visitor information map.
- A few metres from Brentford Gate, there is a specialised adult changing facility that is accessible for disabled people, fully equipped with hoist and changing bench. A Radar NKS key is required to enter and is available to borrow from the ticket kiosk at Brentford Gate. Please bring your own sling.
- All our cafes have level access and are self service.
- Both shops at Kew Gardens are accessible to wheelchairs.
- The Rhizotron is fully accessible to wheelchairs and mobility scooters. You enter via a path on a gentle downwards slope with handrail, on a smooth surface. The exit path is an identical upward slope.
- The Treetop Walkway lift is available for disabled and mobility impaired visitors.
- Mobility scooters and pushchairs are not permitted on the Treetop Walkway.