Xstrata Treetop Walkway - Frequently Asked Questions
Is the Xstrata Treetop Walkway open?
Yes, the Treetop Walkway is always open during visitor hours. Last entry is 45 minutes before the Gardens close.
How many steps are there up to the walkway?
There are 118 steps from the lower ground level to the walkway.
Is there wheelchair access?
A lift is available for disabled and mobility impaired visitors.
Does the Walkway close for bad weather?
Storms, high winds, snow and ice can cause the Treetop Walkway (and indeed the Gardens) to close on occasion.
Is there a charge?
No, the Treetop Walkway is free of charge.
Can I take a pushchair?
Children’s pushchairs are not permitted on the walkway and children must be supervised at all times. Pushchairs and buggies can be left at ground level at the owner’s risk.
Are there any height or age restrictions?
No, there are no restrictions; anybody can enjoy the Treetop Walkway. Please be aware that there are 118 stairs up to the landings, which are 18 metres high.
Are there any restrictions for pregnant women?
No, there are no restrictions for expectant mothers. They can make their own choice whether to go up but should be aware that there are 118 steps.
What are the dimensions of the Walkway
The Walkway is 18 metres high, 200m long and has 118 steps in ten sections with eight landings.
How high are the handrails?
The handrails on the landings are 1.3 metres high, and are topped with laminated sweet chestnut wood (Castanea sativa).
Does the walk way move around as people walk on it?
The Xstrata Treetop Walkway is designed to the highest safety standards and it would be physically impossible to get enough people onto it to exceed its load bearing capacity. The structure is designed to flex slightly in the wind as this ensures it would not break at high wind speeds. It is inspected regularly and all components were thoroughly checked before being incorporated into the structure.
How do I summon help in an emergency?
Emergency assistance is available at the Help Point intercom located adjacent to the lift entrances or by dialling 020 8332 5121 on your mobile telephone.
If your question has not been answered above, please contact our Visitor Information team:
Phone: 020 8332 5655
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