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Travel & Access Information

Travel

Parking
Kew do not operate parking facilities during the concerts and public parking is limited in the local area. We would strongly encourage the use of public transport on the concert evenings. There are no parking restrictions on sections of the West side (Kew side) of Kew road after 10:00 am.

Underground: District Line to Kew Gardens (for Victoria Gate) or Richmond Station (for Lion Gate)

Trains: Kew Gardens (Overground) and Kew Bridge (SWT)

Buses: 65 and 391

Cyclists: Bike park racks at Victoria and Pavilion Gate are available. Please note owners leave bikes at their own risk.

How to find Kew Gardens

Access Information

Tickets for Carers
Ticket holders can have one free ticket for an essential carer to accompany them. To qualify you need to meet one/both of the following conditions:

A. in receipt of disability living allowance or attendance allowance.

B. a registered blind person   

Access to the arena
Disabled guests may enter the concert site from 6pm, before general public access, via the Corporate Hospitality Gate (Pavilion Gate), the nearest gate to the arena site with the shortest, flattest route.

Disabled guests can also enter from 6pm via the public Victoria and Lion Gates.

The Summer Swing site has flat, step-free access throughout.

A designated viewing area is available at the concert site for wheelchair users only.

Queuing
As guests often arrive early, if you have difficulties standing, we recommend you bring a folding chair.

Toilets
Accessible toilets are available at the temporary mobile toilet block and the Pavilion Gate toilets.

Wheelchairs
There are wheelchairs at all gates available on a first come, first served basis - no pre-booking.

Assistance Dogs
Registered assistance dogs are welcome.

Special Effects
Strobe lighting may feature in concerts. Please contact 020 8332 6555 for further information on the concert you are attending. Each concerts ends with a firework display.