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Contact us and FAQs

How to contact us


Call us on 0208 332 3200 9am until 5pm seven days a week or email us at

Our postal address:

Friends Office,
Kew Foundation
Royal Botanic Gardens, Kew
47 Kew Green

In the Gardens:

We have a dedicated Friends kiosk at Victoria Plaza, where you can talk to the Friends team about joining,  your options, renewing your annual subscription, updating your details and more. 

You can also join, renew or buy gift membership at any of the Gates at Kew Gardens or Wakehurst, and pay by cash, credit/debit card, cheque or Direct Debit.

Frequently Asked Questions


How do I join?


Choose to pay by Direct Debit to enjoy a £10 discount or sign up by credit/debit card. 

Join now

By phone

Call us on 020 8332 3200 to join by credit/debit card.

In person

At the Friends kiosk at Victoria Plaza or at any of the Gates. Your receipt will act as a temporary card, allowing entry until your new pack arrives.

Buying Friends membership as a gift

Buy a gift pack

Presented in an attractive booklet, the gift pack contains a card along with a unique activation code which can be used to start the membership at any point within six months. Buy your gift pack in-store at Kew Gardens or through our online shop. (The gift pack is available as individual Friends gift membership only).

Buy now

Buy a gift e-voucher

The gift e-voucher is delivered by email and contains a unique activation code which can be used to activate the membership at any point within 6 months. Gift e-voucher can be bought from our online shop. (Gift e-vouchers are available as Individual or Joint Friends gift membership.)

Buy now

Set up a recurring gift

If you would like the gift to be renewed annually, you can set up a Direct Debit and benefit from a £10 discount.

The recurring gift is available as individual or joint membership. When you purchase the gift you will need to provide the gift recipient's details and choose whether the membership card is sent to yourself or to the recipient. With the recurring option, no e-voucher or gift pack is issued. To set up an ongoing gift, download the Kew Friend gift membership application form and send it to:

Friends Office
Kew Foundation
Royal Botanic Gardens, Kew
Kew Green
Richmond, TW9 3AB


Alternatively, you can call us on 020 8332 3200 to set up your gift.

I'd like to change my membership 

Please call us on 020 8332 3200 to upgrade your membership. You can change from having an Individual to a Joint membership. Additional costs will apply.

Do you have a family membership?

Until 21 April 2015 children under 17 (accompanied by an adult) have free entry to Kew and Wakehurst so either an Individual or Joint membership will allow adults and children year-round entry. From 22 April 2015, you will be able to purchase an Individual Family Friend membership or Joint Family Friend membership which will allow you, one family guest and two children unlimited access to the Gardens for twelve months. If you wish to bring additional children you can pay £5 extra per additional child as part of your Family Friend membership, for the duration of your membership.

Who can use joint membership?

Our joint memberships are for any two adults from the same family living at the same address. Each Friend receives their own card. Joint Friends receive one copy of Kew magazine. Please remember that cards are for use by the named individual only and are not transferable.

I’ve lost my membership card

Call us on 020 8332 3200 and we can arrange for a replacement card to be sent out to you so that you can continue to enjoy fast and easy access to the Gardens.

Why can I only bring another person from my family for free?

HMRC regulations mean that it is only the visits of family members of Friends that enjoy free entry to the Gardens.

How do you define 'family member'?

A family member is defined by HMRC as your spouse, civil partner, partner who you live with, sibling, lineal descendant or ancestor.

How do I bring in a family member to the Gardens?

When visiting with a family member, just show your valid membership card at the entrance gate and you will gain free entry for yourself and one other person from your family.  Free entry is limited to one adult from your family per Friend on each visit (children under 17 have free entry to the Gardens).

How do I make a donation to Kew?

You can donate online here or phone us on 0208 332 3200 and donate by credit/debit card. If you would prefer to post a donation, please send it to: Kew Foundation, Royal Botanic Gardens, Kew, 47 Kew Green, Richmond, TW9 3AB. Please make cheques payable to “Kew Foundation” and remember to include your name and address. Find out about our areas of work.

Can I come into the Gardens without my membership card?

You’ll need to bring your valid membership card each time you wish to visit the Gardens. If you have misplaced your card, please call us to arrange a replacement card as soon as possible.

Which other gardens does my Kew card give me access to?

The Lost Gardens of Heligan
The Sir Harold Hillier Gardens and Arboretum
Westonbirt - The National Arboretum
University of Oxford Botanic Garden & Harcourt Arboretum
Birmingham Botanical Gardens and Glasshouses
Ness Botanic Gardens
The Yorkshire Arboretum
Castle Howard Grounds
Holehird Gardens
Royal Botanic Garden Edinburgh 
Friends of Kew also gain free admission to the three regional gardens of the Royal Botanic Garden Edinburgh:
Benmore Botanic Garden
Logan Botanic Garden
Dawyck Botanic Garden
Bedgebury Pinetum: Friends of Kew pay a reduced car parking fee of £5 during peak season (off-peak car parking fee £5).

Please note that access to these gardens for Friends of Kew may vary. Please contact the gardens directly for information.