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Contact us and FAQs

How to contact us

Enquiries:

Call us on 0208 332 3200 9am until 5pm seven days a week or email us at friends@kew.org

Our postal address:

Friends Office,
Kew Foundation
Royal Botanic Gardens, Kew
47 Kew Green
Richmond
Surrey
TW9 3AB
 

In the Gardens:

We have a dedicated Friends kiosk at Victoria Plaza, where you can talk to the Friends team about joining,  your options, renewing your annual subscription, updating your details and more. 

You can also join, renew or buy gift membership at any of the Gates at Kew Gardens or Wakehurst, and pay by cash, credit/debit card, cheque or Direct Debit.


Frequently Asked Questions

How do I join?

Online

Choose to pay by Direct Debit to enjoy a £10 discount or sign up by credit/debit card. 

Join now


By phone

Call us on 020 8332 3200 to join by credit/debit card.

In person

At the Friends kiosk at Victoria Plaza or at any of the Gates. Your receipt will act as a temporary card, allowing entry until your new pack arrives.


Buying Friends membership as a gift

Buy a gift pack

Presented in an attractive booklet, the gift pack contains a card along with a unique activation code which can be used to start the membership at any point within six months. Buy your gift pack in-store at Kew Gardens or through our online shop. (The gift pack is available as Individual Friends gift membership only).

Buy now


Buy a gift e-voucher

The gift e-voucher is delivered by email and contains a unique activation code which can be used to activate the membership at any point within 6 months. Gift e-voucher can be bought from our online shop. (Gift e-vouchers are available as Individual or Joint Friends gift membership.)

Buy now


Set up a recurring gift

If you would like the gift to be renewed annually, you can set up a Direct Debit and benefit from a £10 discount.

The recurring gift is available as Individual or Joint membership. When you purchase the gift you will need to provide the gift recipient's details and choose whether the membership card is sent to yourself or to the recipient. With the recurring option, no e-voucher or gift pack is issued. To set up an ongoing gift, download the  Kew Friend gift membership application form and send it to:

Friends Office
FREEPOST RTHA-CKZR-ULRB
Kew Foundation
Royal Botanic Gardens, Kew
Kew Green
Richmond, TW9 3AB

Alternatively, you can call us on 020 8332 3200 to set up your gift.


I'd like to change my membership 

Please call us on 020 8332 3200 to upgrade your membership. You can change to a Family Friend membership, or you can upgrade your Individual membership to a Joint membership. Additional costs will apply.


Do you have a family membership?

Yes you can purchase an Individual Family Friend membership or Joint Family Friend membership which will allow you, one family guest and two children unlimited access to the Gardens for twelve months. If you wish to bring additional children you can pay £5 extra per additional child as part of your Family Friend membership, for the duration of your membership.


Who can use joint membership?

Our joint memberships are for any two adults from the same family living at the same address. Each Friend receives their own card. Joint Friends receive one copy of Kew magazine. Please remember that cards are for use by the named individual only and are not transferable.


I want to become a Family Friend member, do the children on the membership have to be my own?

No, you can use a Family Friend membership to visit with children who are not your own. For instance, child minders or grandparents who currently visit with children using their own membership are welcome to upgrade to a Family Friend category to continue visiting as before. All children have to be accompanied by an adult.


When signing up for Family Friend membership, will you take information about my children (for example, their names), and will they have their own membership cards?

Children (4 to 16 years old) will not receive their own membership cards – the cardholders are the named adult(s), who must always accompany any children visiting with their Family Friend membership. You will not be required to provide the children’s names but the number of children you wish to include on your membership (if more than two) will be noted. Royal Botanic Gardens, Kew terms and conditions still apply: all children must be accompanied by an adult in the Gardens.   


I would like to switch to a Family Friend membership before my membership renewal. How can I do this?

You can pay a top up fee of £7 or £9 (if you have more than 6 months left until renewal) or, £3.50 or £4.50 (if you have less than 6 months until renewal) to switch to a Family Friend membership of the same category for the duration of your existing membership. This will allow you to bring two children until your renewal date at which point the new category can be paid in full for the coming year. You can do this in the Gardens or by phone. You will receive a temporary membership card and your Family Friend membership card will be posted to you within three-weeks.


I only have six-months (or less) left on my current membership and I don’t want to pay the full £7/£9 top-up fee to upgrade to a Family Friend membership. What can I do?

It is understandable you do not wish to pay the full top up amount when you have less than six-months left on your current membership. That is why we are asking Friends who have six-months or less until their renewal date to top up by £3.50 or £4.50 to upgrade to a Family Friend membership. If you have one-month remaining on your membership, you can renew straight away.


When changing to Family Friend membership, how are the ‘top up’ prices calculated?

The prices are the exact difference between the standard and family options. To keep it fair we have decided to offer different top up fees depending on whether you are upgrading in the first or second six-months of your annual membership.


My child is going to have their fourth birthday before my membership expires. What is the most cost-effective way for me to transfer to Family Friend membership?

There are two prices for upgrading Family Friend membership. If your child’s birthday falls in the first six-months of your membership, it is best to do it straight away for £7 or £9. If however, their birthday falls in the last six-months of your membership, it is better to wait until that point and pay £3.50 or £4.50 at the Gardens. Your membership will then renew at the Family Friend category which you have changed to.


I’ve lost my membership card

Call us on 020 8332 3200 and we can arrange for a replacement card to be sent out to you so that you can continue to enjoy fast and easy access to the Gardens.


Why can I only bring another person from my family for free as my 'family guest'?

HMRC regulations mean that it is only the visits of family members of Friends that enjoy free entry to the Gardens.


How do you define 'family member'?

A family member is defined by HMRC as your spouse, civil partner, partner who you live with, sibling, lineal descendant or ancestor.


How do I bring in a family member as my free guest to the Gardens?

When visiting with a family member, just show your valid membership card at the entrance gate and you will gain free entry for yourself and one other person from your family.  Free entry is limited to one adult from your family per Friend on each visit.


How do I make a donation to Kew?

You can donate online here or phone us on 0208 332 3200 and donate by credit/debit card. If you would prefer to post a donation, please send it to: Kew Foundation, Royal Botanic Gardens, Kew, 47 Kew Green, Richmond, TW9 3AB. Please make cheques payable to “Kew Foundation” and remember to include your name and address. Find out about our areas of work.


Can I come into the Gardens without my membership card?

You’ll need to bring your valid membership card each time you wish to visit the Gardens. If you have misplaced your card, please call us to arrange a replacement card as soon as possible.


Which other gardens does my Kew card give me access to?

The Lost Gardens of Heligan
The Sir Harold Hillier Gardens and Arboretum
Westonbirt - The National Arboretum
University of Oxford Botanic Garden & Harcourt Arboretum
Birmingham Botanical Gardens and Glasshouses
Ness Botanic Gardens
The Yorkshire Arboretum
Castle Howard Grounds
Holehird Gardens
Royal Botanic Garden Edinburgh 
Friends of Kew also gain free admission to the three regional gardens of the Royal Botanic Garden Edinburgh:
Benmore Botanic Garden
Logan Botanic Garden
Dawyck Botanic Garden
Bedgebury Pinetum: Friends of Kew pay a reduced car parking fee of £5 during peak season (off-peak car parking fee £5).

Please note that access to these gardens for Friends of Kew may vary. Please contact the gardens directly for information.