Your questions answered

How to contact us

Membership enquiries
You can call us on 0208 332 3200. Our office opening hours are 9am until 5pm, Monday to Friday.
By email: friends@kew.org

Our postal address
Supporter Relations, Kew Foundation, Royal Botanic Gardens, Kew, 47 Kew Green, Richmond, Surrey TW9 3AB.

In the Gardens
You can join, renew or buy gift membership at any of the Gates at Kew Gardens or Wakehurst, and pay by cash, credit/debit card, cheque or Direct Debit.

You can also enquire at the Information Desk at Victoria Plaza about membership and how to join.

See also: General information on Garden opening times and visitor information.

How do I join?

• Online: Choose to pay by Direct Debit - save £10 and get instant membership.
• By post: You can join by printing off a form and posting it to us, enclosing payment. Find out about our membership.
• By phone: Call us on 0208 332 3200 to join by credit/debit card.
• In person: At any of the Gates. Your receipt will act as a temporary membership card, allowing entry until your new members pack arrives.

Please allow up to 28 days for your membership card and pack to arrive. 

I’d like to change my membership

Please call us on 0208 332 3200, to upgrade your membership. You can change from having an Individual to a Joint membership. Additional costs will apply. 

Do you have a family membership?

As children under 17 (accompanied by an adult) have free entry to Kew and Wakehurst Place, either an Individual or Joint membership will allow adults and children year-round entry.

Who can use joint membership?

Our joint memberships are for any two adults from the same family living at the same address. Each Friend receives their own card. Joint Friends receive one copy of Kew magazine. Please remember that cards are for use by the named individual only and are not transferable.

Buying membership as a gift

You can buy a membership as a gift and choose to have the new member's pack sent either directly to the gift recipient or to you. Pick up a leaflet in the Gardens, or download a form (pdf). You can also phone us on 0208 332 3200 and pay by credit/debit card.

I’ve lost my membership card

Call us on 0208 332 3200 and we can arrange for a replacement to be sent out to you. Unfortunately you will not be able to visit the Gardens without a membership card. Please also see our Terms & Conditions of membership. 

Why must my guests be family members?

HMRC regulations mean that it is only the visits of family members of Friends that enjoy free entry to the Gardens. 

How do you define family member?

A family member is defined by HMRC as your spouse, civil partner, partner who you live with, sibling, lineal descendant or ancestor. 

How do I bring in a family member to the Gardens?

Each time you visit with a family guest, you will be asked to complete a family guest pass. These are sent with your membership renewal, are available to print from our website, and are available to collect from the Gardens at the information desk at Victoria Plaza. There is no limit to how many you use in a year, though you may use only one at a time. We ask that you complete the form before you arrive at the Gardens in order to reduce queues and waiting times. 

I am a current Premier Friend - can I still use my valid Complimentary Day Passes?

You can use your valid Complimentary Day Passes until the expiry date of your current Premier Friend membership. Simply complete the back of the pass and hand in to the Gate staff when you show your Premier Friend membership card. The passes cannot be used on their own by your family members.

How do I make a donation to Kew?

You can donate online here or phone us on 0208 332 3200 and donate by credit/debit card. If you would prefer to post a donation, please send it to: Kew Foundation, Royal Botanic Gardens, Kew, 47 Kew Green, Richmond, TW9 3AB. Please make cheques payable to “Kew Foundation” and remember to include your name and address. Find out about our areas of work.

Can I come into the Gardens without my membership card?

You’ll need to bring your valid membership card each time you wish to visit the Gardens. If you don’t have your card with you, unfortunately you will have to pay the entry price, which cannot be refunded.