Come with a crowd
Kew the Movies is a great evening out for groups of friends or families of all ages. It was even voted one of London’s most romantic date destinations by eHarmony!
- No seating is provided so bring your own picnic rugs or folding chairs. There is a 'picnic blanket only' section in the front central section of the arena—please show consideration to your fellow picnickers.
- Picnic rugs and inflatable back wedges will be available to purchase at the event.
- As this is an open-air event, please dress accordingly, and out of courtesy to fellow cinema-goers please refrain from using umbrellas.
- Any decision to cancel the event due to bad weather will be taken at the advertised starting time. No refund will be made if a screening starts, but is later abandoned.
- For safety reasons, no naked flames (i.e. barbecues, candles, night lights, flares and lanterns) are allowed. Picnic tables, gazebos and tents are also not permitted.
- Videos and recording devices of any sort are not permitted.
- As per our ticket terms & conditions, we would like to remind you that as a ticket holder you are consenting to photography and filming by Kew that may be used for promotional purposes.
- We strongly encourage guests to recycle their glass at each event using the recycling facilities provided.
- Please leave quietly at the end of the event out of consideration to our neighbours, and place all litter in the bins provided on the way out.
- Please note that the nearby play areas will be not be accessible during Kew the Movies.
Food and drink
You are welcome to bring your own picnic to Kew the Movies, however food and drink will be available on site and you can also pre-order food when you book.
Getting to the event
Which gate to use
- Entrance (from 6.30pm) and exit is via Elizabeth Gate on Kew Green (TW9 3AB).
- Guests with a disability, plus one additional carer, may enter from 15 minutes before the general public (from 6.15pm) via Elizabeth Gate
- Elizabeth Gate is about a three minute walk from the cinema arena.
- There is no entrance or exit via any other gate at Kew.
- From Kew Gardens station it is about a 15 minute walk to Elizabeth Gate.
- It is in Zone 3 and is served by the District Line (Richmond branch) and London Overground.
- From Kew Bridge station it is about a 10 minute to Elizabeth Gate (800 metres).
- South West Trains run services from Waterloo, via Vauxhall and Clapham Junction. There is no level access at Kew Bridge.
- Route 65 bus stops on Kew Green (runs between Kingston and Ealing)
- Route 391 bus runs between Richmond and Fulham and stops on Kew Green
- Routes 237 and 267 stop at Kew Bridge station
Bike racks are available at Elizabeth Gate. Owners leave bikes at their own risk.
There is a designated drop-off/pick-up area outside Elizabeth Gate and disabled access parking spaces are a short distance from the gate.
- Please note that local parking is extremely limited. Kew cannot reserve spaces, so please allow time to park.
- Free parking is available on Kew Road (after 10am every day), however this road is congested at peak times.
- Please note that parking restrictions apply on most of the residential streets around Kew and on parts of Kew Road, please check parking restrictions carefully.
Kew the Movies car park
- Parking is available at Kew’s Herbarium car park, you can access this by turning off Kew Green. (TW9 3AF).
- This is free of charge to guests of Kew the Movies.
- Parking is limited to 100 cars.
- Motorcycles and mopeds may also park here.
- There are five disabled access parking bays in the Herbarium car park and a further three spaces next to Elizabeth Gate on Kew Green.
- Parking is first come, first served.
- The car park closes at 11pm.
Disabled access parking
- There are three marked disabled access parking bays next to Elizabeth Gate on Kew Green.
- There are also five disabled access parking bays in the Herbarium car park.
- These are available on a first come, first served basis.
- Kew cannot reserve spaces, so we advise drivers to leave in plenty of time to secure a parking space.
Access to the arena
- Guests with a disability, plus one additional carer, may enter from 15 minutes before the general public via Elizabeth Gate (from 6.15pm for Ghostbusters and from 6.45pm for xx and Grease).
- The event site has level, step-free access throughout.
- Some areas of the grounds are uneven and special care should be taken while moving around the site.
Viewing area for guests with a disability
- There is a designated viewing area for guests with a disability.
- Stewards wearing high-vis vests will guide you to the location.
- The area has level access and offers excellent views of the screen.
- Solely for guests with a disability plus one essential carer.
If you plan to arrive early, we recommend you bring a folding chair for the queue.
There are accessible toilets within easy reach from the viewing area for guests with a disability (approx 50m).
Wheelchair access and guide dogs
- There are wheelchairs to borrow at Elizabeth Gate on a first come, first served basis.
- Mobility scooters are not available.
- Guide dogs or registered disability assistance dogs are allowed within the Gardens. Other dogs are not allowed.
- There is a fee of £2.50 per transaction on posted tickets or £1.50 on print-at-home if booking online or on the phone.
- We reserve the right to offer ticket discounts/promotions at our discretion. No refunds can be made for completed purchases or transactions retrospectively.
- Please note that children must adhere to the film’s certification and our stewards may check to ensure all audience members are the suitable age to see the film. Please ensure you have photo identification with you if your child appears younger than the listed film certification.
Detailed ticket information
- All guests (including children under 5) must have their own valid ticket, which must be produced to gain entry to the event.
- Physical tickets bought by phone/internet will be sent out within two weeks of your purchase. If your tickets have not arrived after this time please call the box office on 0844 858 6767.
- Within seven days of a screening, any physical tickets bought via phone/internet will be available for collection on the night of an event from the Ticket Collection Desk at Elizabeth Gate from 6pm. After collecting tickets, patrons should join the main queue.
- Tickets can be purchased by phone/internet until 5pm on the day of a screening.
- Although it is not advisable to leave it until the night, if there are tickets left over on the evening of the event, these will be transferred to the Ticket Collection Desk at Elizabeth Gate for sale from 5.30pm.
- If leaving tickets for other members of your party for later collection, please also use the Ticket Collection Desk at Elizabeth Gate, which will be open until approximately 8pm. After this time remaining tickets will be left with security at the Gate. Kew, however, can take no responsibility for these tickets.
- Kew and See Tickets are unable to offer refunds/duplicates on unwanted/lost tickets.
- Inevitably bad weather can affect any open-air event. Any decision to cancel the event will be taken at the advertised starting time. No refund will be given if an event is started but later abandoned.
- Tickets will only be refunded if the event is cancelled by the organiser and as long as the ticket is returned within 28 days of the due event date. The booking fee is not refundable under any circumstances.
Visiting the Gardens
- You are welcome to visit the Gardens on the day of the event, but please note that your event ticket does not include day visitor entry to the Gardens.
- Kew closes at 6pm (last entry 5.30pm) and all daytime visitors are kindly asked to depart the Gardens at this time. Garden visitors with a Kew the Movies ticket should exit the Gardens and join the queue at Elizabeth Gate.