Skip to main content
You are here
Facebook icon
Pinterest icon
Twitter icon

Associate Director of IT & CRM, The Kew Foundation

Associate Director of IT & CRM

Contract type: Permanent

Salary per annum: circa £50K

Weekly Contracted Hours: 37

Location: Kew

Kew is the world-leader in plant diversity science, a UNESCO World Heritage Site, and a major visitor attraction, that shows the importance of plants in all our lives. Kew’s mission is to inspire and deliver science-based plant conservation worldwide, enhancing the quality of life.  The Kew Foundation was established as independent charity in 1990 for the object of supporting the purposes of Royal Botanic Gardens (RBG), Kew. It is responsible for fundraising through developing relationships with individuals, companies and charitable trusts to support the work of the RBG Kew.

Leading a dynamic IT & CRM team you will be working closely with people across the Foundation and RBG, Kew to ensure your team delivers a strong operational capability on of all Foundation systems and database applications and RBG, Kew CRM systems.   You will be expected to formulate, articulate and implement the systems strategy of the Foundation and Kew CRM for a 3, 6, 12 and 36 month period.  This should include identifying and managing IT risks to the business.  It should also identify appropriate or alternative systems required in terms of relevance and functionality.   This position is expected to be good at managing relationships (internal and external), with excellent team leadership.

You will ensure a coordinated approach for the strategy and management of the Foundation and RBG Kew CRM fundraising systems and have a good experience of working with Microsoft Dynamics, ThankQ, Great Plains or other prominent CRM systems.  You will be responsible for managing the relationship with Kew IT to ensure smooth integration and interpretation of data between different CRM platforms.  You will also be responsible for managing the CRM relationship between the Kew Foundation and RBG Kew

You will be responsible for liaising with all database users, members of any super-user or steering groups from across the Foundation and Kew and with all parts of the Kew Foundation and wider Kew IT; on behalf of Kew Foundation it will liaise with external system suppliers.

You will report directly to the Director of Operations of the Kew Foundation.

You will be a dynamic and visionary IT professional with excellent commercial awareness, coupled with a track record of strong strategic leadership, business planning and operational delivery.  You will have experience of implementing IT projects from inception to successful completion and the ability to influence others assertively to achieve results to the agreed  time, quality and cost.

Closing date: Monday 30th June at 10 am

How to apply

Download and read the job profile and then fill in the application form and the equality diversity questionnaire. Return your completed application form and Equality and Diversity form to Please be advised that we do not accept applications by post. If you have a disability or a special need that requires support please contact us on 020 8332 3135. 

We are committed to equality of opportunity and welcome applications from all sections of the community. We guarantee to interview all disabled applicants who meet the essential criteria for the post

Positive about disabled people logo

More from Kew

Book of the month

A colouring book with a romantic theme inspired by nature

Millennium Seed Bank

Visitors in the Millennium Seed Bank Exhibition

Find out more about our vital work saving seeds

Shopping at Kew

Visit Kew's shops for a range of products by Lucy Loveheart

Gift Membership

Give someone a year's free entry to Kew and Wakehurst