Contact Kew

Please select the most appropriate area relating to your enquiry.

Visit Information | Schools Visits | Press Enquiries | Friends Membership | Sponsorship & Partnerships | Venue Hire & Weddings | Plant & Gardening Enquiries | Working at Kew | Postal addresses | Central switchboard | Email addresses | Technical support

Contacting a specific area within Kew will ensure the quickest response. However, if you cannot find what you are looking for in the above list we suggest as follows:

  • If your enquiry relates to visiting Kew Gardens please telephone the Visitor Information team on (0)208 332 5655 (24-hour visitor information line) or email info@kew.org
  • If you are looking for a specific person or department within Kew please call the main switchboard on (0)208 332 5000

Please note that we can no longer answer botanical or horticultural enquiries on either of these numbers because Kew does not presently have the capacity to respond to such enquiries from members of the general public. 

Feedback

If you would like to give us feedback regarding your visit to Kew Gardens or Wakehurst Place please e-mail info@kew.org 

Visit information

Kew Gardens
Click here for the Visit Kew Gardens section of our website
Royal Botanic Gardens, Kew, Richmond, Surrey TW9 3AB
email: info@kew.org / 24-hour visitor information line: +44 (0)20 8332 5655

Wakehurst
Click here for the Visit Wakehurst section of our website
Wakehurst Place, Ardingly, nr Haywards Heath, West Sussex RH17 6TN
email: wakehurst@kew.org / 24-hour visitor information line: +44 (0)1444 894066 

Schools visits to Kew Gardens

Click here for information about bringing your students to Kew
email: schools@kew.org 

Press enquiries

Please visit www.kew.org/press for further information. For general enquiries please contact our Information Team or our Switchboard. 

Membership

Click here for Membership information
email: friends@kew.org / Tel +44 (0)20 8332 3200 (weekdays 9am - 5pm)

Sponsorship and partnerships

More information on Corporate membership from our site
email: partnerships@kew.org

Venue hire and weddings

Click here to visit our Venue hire pages
email: venues@kew.org / Tel +44 (0)20 8332 5641
Click here to visit our Weddings pages
email: weddings@kew.org / Tel +44 (0)20 8332 5641

Plant and gardening enquiries

Unfortunately Kew cannot answer gardening questions over the phone or by mail. There are some great resources available online:

Working at Kew

Details of job vacancies at Kew Gardens and Wakehurst Place can be found in our jobs pages

Details of volunteer opportunities at Kew Gardens and Wakehurst Place can be found in our volunteer pages 

Postal addresses

Royal Botanic Gardens, Kew (central postal address)
Richmond
Surrey
TW9 3AB (Google maps)
United Kingdom

Wakehurst (Wakehurst Place and Millennium Seed Bank)
Ardingly
nr Haywards Heath
West Sussex
RH17 6TN (Google maps)
United Kingdom 

Central telephone switchboard and fax

Our main switchboard number (office hours only) is +44 (0)20 8332 5000
Our main fax number is +44 (0)20 8332 5197


Email addresses at Kew

If you know the name of the person you wish to contact their email address can be easily guessed: use the initial of their first name, followed by a dot, then their surname followed by @kew.org:

Firstinitial.Lastname@kew.org

NB. email addresses using Kew's in the Firstinitial.Lastname@rbgkew.org.uk format (Kew's old domain name) will also still be delivered


Technical support

For problems and queries relating to email at the Royal Botanic Gardens, Kew, please contact postmaster@kew.org.

For technical problems relating to this website please contact websupport@kew.org.

To inform us about editorial issues or make suggestions about how Kew's website might be improved please contact webeditorial@kew.org.
Before contacting us for a link-swap, please read our links policy. 

Ask Kew