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Applications Administrator, The Kew Foundation

Applications Administrator

Contract type: Permanent

Salary per annum: circa £43K

Weekly Contracted Hours: 37

Location: Kew

Kew is the world-leader in plant diversity science, a UNESCO World Heritage Site, and a major visitor attraction, that shows the importance of plants in all our lives. Kew’s mission is to inspire and deliver science-based plant conservation worldwide, enhancing the quality of life.  The Kew Foundation was established as independent charity in 1990 for the object of supporting the purposes of Royal Botanic Gardens (RBG), Kew. It is responsible for fundraising through developing relationships with individuals, companies and charitable trusts to support the work of the RBG Kew.

This is a senior post responsible for administering all IT applications within the Kew Foundation. You will work closely with people across the Foundation to ensure operational delivery of all Foundation systems and database applications.   This should include identifying and managing IT risks to the business.  It should also identify appropriate or alternative systems required in terms of relevance and functionality.  

You will ensure a coordinated approach for the development and administration of the Foundation CRM fundraising database and have a good experience of working with ThankQ, Great Plains or other prominent non profit CRM systems.  You will help train others (both in the Foundation and in Kew) how to use the CRM system.  You will be expected to liaise regularly with Kew IT and other parts of Kew to ensure smooth integration and interpretation of data between different CRM platforms.

You will also be responsible for overseeing other Foundation databases (such as Dynamics GP 2010, Bottomline) – in terms of relevance and functionality to support the business, whilst also ensuring up-to-date maintenance and integration of all software applications.

You will be a dynamic IT professional with excellent interpersonal and communication skills, coupled with a track record of strong IT operational delivery. You will have excellent working knowledge and use of SQL and report and query writing experience.  

You will be good at managing relationships (internal and external), whilst also getting the job done.  Relationship management is therefore, essential to this role. You will also have a high degree of personal initiative with an enthusiastic and positive approach.

You will report directly to the Associate Director of IT & CRM of the Kew Foundation.

Closing date: Monday 30th June at 10 am

How to apply

Download and read the job profile and then fill in the application form and the equality diversity questionnaire. Return your completed application form and Equality and Diversity form to Please be advised that we do not accept applications by post. If you have a disability or a special need that requires support please contact us on 020 8332 3135. 

We are committed to equality of opportunity and welcome applications from all sections of the community. We guarantee to interview all disabled applicants who meet the essential criteria for the post

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