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Contact us

Contact details for Kew Gardens and Wakehurst.

The Kew Gardens 24-hour Visitor Information line is 020 8332 5655. For other enquiries, please select from the list below.

Contacting a specific department of Kew will ensure the quickest response. However:

  • if your enquiry is about visiting Kew Gardens, please call the Visitor Information team on 020 8332 5655 (24-hour visitor information line) or email
  • if you are looking for a specific person or department in Kew, please call the main switchboard on 020 8332 5000


If you would like to give us feedback about your visit to Kew Gardens, please email

For feedback about your visit to Wakehurst, please email

Visit information

Kew Gardens
Royal Botanic Gardens, Kew 

  • Email:
  • 24-hour visitor information line: 020 8332 5655

Wakehurst Place,
nr Haywards Heath,
West Sussex
RH17 6TN

Plant and gardening enquiries

Unfortunately, Kew cannot answer gardening questions or plant identification queries over the phone or by mail. However, there are some great resources available online. Please see the Useful Links at the bottom of this page.

Poisoning enquiries

Urgent cases - We are unable to offer emergency assistance in cases of suspected poisoning. If you are at all concerned, seek medical attention at an Accident and Emergency Department, taking a sample of the plant with you.

General enquiries about plant toxicity can be sent to We aim to answer them within five working days.

General enquiries about fungus/mushroom toxicity can be sent to

School visits to Kew

To contact us about school visits to Kew or Wakehurst, please email or see the School Visits section of our site.

Membership and member support

Kew Foundation
Royal Botanic Gardens, Kew,
TW9 3AB 

Press enquiries

Press Office address, Kew Gardens

Public Relations
Royal Botanic Gardens, Kew,
Surrey TW9 3AB

  • Tel: 020 8332 5607
  • Fax: 020 8332 5610
  • Email:

Press Office address, Wakehurst 

Public Relations
Wakehurst Place, Ardingly
West Sussex
RH17 6TN

  • For out-of-hours press enquires, please call 020 8332 5000 and a duty press officer will be contacted.
  • For commercial filming or photography enquiries, please call Andy Conner on 020 8332 5501.

Venue hire and weddings


For problems and queries regarding jobs please contact the HR Service Centre:


Horticultural internships

Kew Gardens Premises License application

For all licensing-related queries or concerns, please contact the Designated Premises Supervisor at or call 020 8332 5121 (24hrs).

Library, Art & Archives

Royal Botanic Gardens, Kew,

TW9 3AE,

Tel: 020 8332 5414
Fax: 020 8332 5430

Joseph Hooker Correspondence Project

Virginia Mills
Project Officer
Joseph Hooker Correspondence
Library, Art & Archives
Royal Botanic Gardens, Kew

Millennium Seed Bank

Millennium Seed Bank,
Wakehurst Place,
Haywards Heath,
West Sussex,
RH17 6TN,
United Kingdom 

Postal addresses

Royal Botanic Gardens, Kew (central postal address)
TW9 3AB (Google maps)
United Kingdom

Wakehurst (Wakehurst Place and Millennium Seed Bank)
near Haywards Heath
West Sussex 
RH17 6TN (Google maps)
United Kingdom

Central telephone switchboard and fax

Our main switchboard number (office hours only) is 020 8332 5000.
Our main fax number is 020 8332 5197.

Technical support

For problems and queries relating to email at the Royal Botanic Gardens, Kew, please contact

For technical problems relating to this website, please contact

To inform us about editorial issues or make suggestions about how Kew's website might be improved, please contact

Useful links

More from Kew

Christmas at Kew 2015

christmas at kew 2015 artwork

Follow a magical illumated trail around Kew Gardens

Millennium Seed Bank

Visitors in the Millennium Seed Bank Exhibition

Find out more about our vital work saving seeds

Shopping at Kew

Visit Kew's shops for a range of products by Lucy Loveheart

Unlimited entry

Kew Palace in winter

To the Gardens for you and a family member. £72 per year