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Contact us

Contact details for Kew Gardens and Wakehurst.

The Kew Gardens pre-recorded Visitor Information line is 020 8332 5655. Please note that the office is manned from 9am to 5pm on weekdays only. For other enquiries, please select from the list below.

Contacting a specific department of Kew will ensure the quickest response. However:

  • if your enquiry is about visiting Kew Gardens, please call the Visitor Information team on 020 8332 5655 (24-hour pre-recorded visitor information line) or email
  • if you are looking for a specific person or department in Kew, please call the main switchboard on 020 8332 5000


If you would like to give us feedback about your visit to Kew Gardens, please email

For feedback about your visit to Wakehurst, please email

Visit information

Kew Gardens
Royal Botanic Gardens, Kew 

  • Email:
  • 24-hour pre-recorded visitor information line: 020 8332 5655

Wakehurst Place,
nr Haywards Heath,
West Sussex
RH17 6TN

  • Email:
  • 24-hour pre-recorded visitor information line: 01444 894066

Plant and gardening enquiries

Unfortunately, Kew cannot answer gardening questions or plant identification queries over the phone or by mail. However, there are some great resources available online. Please see the Useful Links at the bottom of this page.

Poisoning enquiries

Urgent cases - We are unable to offer emergency assistance in cases of suspected poisoning. If you are at all concerned, seek medical attention at an Accident and Emergency Department, taking a sample of the plant or fungus/mushroom with you.

General enquiries - We are unable to answer enquiries about plant toxicity at the present time.

General enquiries about fungus/mushroom toxicity can be sent to

School visits to Kew

To contact us about school visits to Kew or Wakehurst, please email or see the School Visits section of our site.

Membership and member support

Kew Foundation
Royal Botanic Gardens, Kew,
TW9 3AE 

Press enquiries

Press Office address, Kew Gardens

Public Relations
Royal Botanic Gardens, Kew,
Surrey TW9 3AE

  • Tel: 020 8332 5607
  • Fax: 020 8332 5610
  • Email:

Press Office address, Wakehurst 

Public Relations
Wakehurst Place, Ardingly
West Sussex
RH17 6TN

  • For out-of-hours press enquires, please call 020 8332 5000 and a duty press officer will be contacted.
  • For commercial filming or photography enquiries, please call Amie Hayes on 020 8332 3676.

Venue hire and weddings


For problems and queries regarding jobs please contact the HR Service Centre:


Horticultural internships

Kew Gardens Premises License application

For all licensing-related queries or concerns, please contact the Designated Premises Supervisor at or call 020 8332 5121 (24hrs).

Library, Art & Archives

Royal Botanic Gardens, Kew,

TW9 3AE,

Tel: 020 8332 5414
Fax: 020 8332 5430

Joseph Hooker Correspondence Project

Virginia Mills
Project Officer
Joseph Hooker Correspondence
Library, Art & Archives
Royal Botanic Gardens, Kew

Millennium Seed Bank

Millennium Seed Bank,
Wakehurst Place,
Haywards Heath,
West Sussex,
RH17 6TN,
United Kingdom 

Postal addresses

Royal Botanic Gardens, Kew (central postal address)
TW9 3AE (Google maps)
United Kingdom

Wakehurst (Wakehurst Place and Millennium Seed Bank)
near Haywards Heath
West Sussex 
RH17 6TN (Google maps)
United Kingdom

Central telephone switchboard and fax

Our main switchboard number (office hours only) is 020 8332 5000.
Our main fax number is 020 8332 5197.

Christmas at Kew

For booking queries relating to Christmas at Kew, please email

Technical support

For problems and queries relating to email at the Royal Botanic Gardens, Kew, please contact

For technical problems relating to this website, please contact

To inform us about editorial issues or make suggestions about how Kew's website might be improved, please contact

Useful links

More from Kew

Book of the month

A year in the garden children's colouring book

Explore a year in the garden with this delightful colouring book

Millennium Seed Bank

Visitors in the Millennium Seed Bank Exhibition

Find out more about our vital work saving seeds

Shopping at Kew

Visit Kew's shops for a range of products by Lucy Loveheart

Gift Membership

Photo: Megan Taylor

Give a gift of free entry to Kew and Wakehurst (Photo: Megan Taylor)