Job Opportunities

Job title: Visitor Services Assistant (2 posts)

REF: 680 and 70

ELIGIBILITY TO APPLY: Internal - External

HOURS OF WORK: Full-time 36 hours net

JOB STATUS: Permanent


DIRECTORATE: Public Programmes

LOCATION:Royal Botanic Gardens, Richmond


The Royal Botanic Gardens, Kew (Kew) is the world-leader in plant diversity science, a UNESCO World Heritage Site and a major visitor attraction that shows the importance of plants in all our lives. Kew’s mission is to inspire and deliver science-based plant conservation worldwide, enhancing the quality of life.

Visitor Services staff are the ‘face of Kew’ to all of the many visitors that travel to Kew each year. These roles form part of Kew’s essential Visitor Services Team, and require individuals that can use their initiative to welcome and inform our visitors in an often fast-paced environment.

Within this role, you will work in a variety of locations around the gardens, to provide a welcoming, efficient and professional service to all visitors. You will also be expected to confidently and actively promote and sell tickets, guide books, memberships and Gift Aid. You will have a proven background of working in customer service and product sales and will demonstrate a passion for being helpful, friendly and customer focused. With an enthusiasm to learn and a natural interest in the Royal Botanic Gardens, you will also be confident in providing information and advice to visitors and responding to all queries in an articulate, knowledgeable and confident manner.

Salary is £15,632 per annum and benefits include 30 days holiday per year, a choice of defined benefit or stakeholder pension, a flexible benefits scheme as well as a great working environment.

CLOSING DATE: 14th October 2013 at 10am


How To Apply

1. Download and read the Job Profile.

Job Description, Person Specification and Additional Information (Word)

2. Complete an Application Form and an Equality and Diversity Form.

3. Return your completed Application Form and Equality and Diversity Form to Please be advised that we do not accept applications by post.  If you have a disability or a special need that requires support please contact us on 020 8332 3135.

Guidance for applicants (Word)

We will only contact those candidates selected for interview. Therefore if you have not heard from us within 3 weeks of the closing date, you should presume that you will not be called for interview. Unfortunately we are unable to provide feedback on your application if you are not selected for an interview.

If you have any general queries please do not hesitate to call the recruitment team on 020 8332 3135.