Job Opportunities

Job title: Sandwich Student Placements


REF: 816 (IT), 811/817 (Biodiversity Informatics)


ELIGIBILITY TO APPLY: Internal & External

HOURS OF WORK: Full Time (36 hours net)

JOB STATUS: Casual 51 Weeks

SALARY PER ANNUM:£12,333 + £725 (book allowance)

DIRECTORATE: Corporate Services

LOCATION: Royal Botanic Gardens, Kew


The IT Department of the Royal Botanic Garden, Kew is seeking to appoint three Sandwich Students, one student will be assigned to the IT Operations Service Desk Team and two students to the Biodiversity Informatics (Applications Development) Team. The purpose of all three roles is to provide support to scientists and all other users of Kew’s IT infrastructure and software in accordance with the Incident Management process and the ITIL framework. Applicants must be undergraduates undertaking a degree in IT, Computer Science or a related subject wishing to do an industrial placement.

Service Desk Analyst (IT) Ref. 0816 x 1 post
The role involves providing first line support to staff, answering the IT Service Desk phone and ensuring all incidents are correctly logged on the Service Desk Application, e-ServiceDesk. You will configure, install and deploy personal computer hardware and software; provide first and second line support to users with hardware and software issues relating to personal computers and printers. 

Who are we seeking?
A background of IT knowledge gained both personally and through experience working in any kind of IT environment. Candidates should be able to display at least a basic knowledge of at least two of the following technologies: Windows 2003/2008 Server, Active Directory, PC Hardware Architecture and Windows Client Operating Systems.

Service Desk Analyst (Science Applications) Ref. 0811/0817 x 2 posts
This is a unique and exciting opportunity to play an active role in a dynamic development team. The role involves providing support and advice to users of science and horticulture applications and dealing with incidents as they arise. You will gain experience of many different technologies used within distributed systems through a variety of ad hoc jobs such as writing and testing data manipulation scripts, documenting fixes and training users on systems. You will also contribute to development of ITIL procedures in use at Kew. Depending on ability and experience, the post holder may also design, build, test and document bug-fix releases working alongside the rest of the application development team.

Who are we seeking?
A highly computer literate undergraduate, comfortable with learning new technology, customer focused and with the communication skills to enable you to act as a bridge between non-IT people and the applications and support team. Ideally, you will have experience in Java, Tomcat, Relational DBMSs and database design, Access, Visual Basic, Ant or Python however, these skills are not essential. You must have a desire to work in a scientific institution and be keen to learn about botany and horticulture.

These are not telephone help desk jobs, although user support is at the core of the role. The work offers a variety of challenges beneficial to a student seeking employment whether in programming or in a support role. You will work closely with experienced Kew programmers and be exposed to the full life cycle of software development. You will also have a fascinating insight into the breadth and depth of the scientific and conservation work that goes on at Kew.

CLOSING DATE: 23 August 2013 at 10am

INTERVIEW DATE: Week commencing 9 September 2013

OPTIMUM START DATE: Late September 2013

How To Apply

1. Download and read the Job Profile.

Job Description, Person Specification and Additional Information for position 816 (Word)

Job Description, Person Specification and Additional Information for position 811/817 (Word)

2. Complete an Application Form and an Equality and Diversity Form.

3. Return your completed Application Form and Equality and Diversity Form to Please be advised that we do not accept applications by post.  If you have a disability or a special need that requires support please contact us on 020 8332 3135.

Guidance for applicants (Word)

We will only contact those candidates selected for interview. Therefore if you have not heard from us within 3 weeks of the closing date, you should presume that you will not be called for interview. Unfortunately we are unable to provide feedback on your application if you are not selected for an interview.

If you have any general queries please do not hesitate to call the recruitment team on 020 8332 3135.