Job title: Visitor Services Supervisor
ELIGIBILITY TO APPLY: External & Internal candidates
HOURS OF WORK: 36 hours per week net
JOB STATUS: Permanent
SALARY PER ANNUM: £22,056 per annum
DIRECTORATE: Wakehurst Place
LOCATION: Wakehurst Place, Ardingly
Kew is the world-leader in plant diversity science. Situated in the High Weald in West Sussex, Wakehurst is the country estate of Royal Botanic Gardens, Kew. With over 500 acres including gardens, water features, wetlands, woodlands, Nature Reserve and a Grade 1 listed Elizabethan Mansion, Wakehurst also houses 4 National Plant Collections. RBG Kew is a world leader in plant science and conservation, and Wakehurst is home to the world famous Millennium Seed Bank.
In this role, you will lead, manage, develop and support the Visitor Services team, providing first line management in a customer-focused environment. Based at Wakehurst Place, this role is instrumental to delivering Kew’s Breathing Planet Programme and is focused on enhancing the visitor experience through the provision of enjoyable and inspiring experiences with the aim of raising revenue. You will work 2 weekends out of 4 providing management support to the rangers and will be the senior responsible person on site.
An organised and motivated individual, you will have extensive experience of managing visitor site services, including catering, cleaning and security. You will be a proven team leader with a background in a front-line customer service environment and possess excellent numerical and analytical skills. Authoritative and approachable, you will have the ability to continually appraise the operation from a visitor perspective, and will demonstrate effective communication, relationship building and customer care skills, including the ability to deal with public and staff in difficult situations.
CLOSING DATE: 10 December 2013 at 10am
INTERVIEW DATE: TBC
How To Apply
1. Download and read the Job Profile.
2. Complete an Application Form and an Equality and Diversity Form.
3. Return your completed Application Form and Equality and Diversity Form to email@example.com. Please be advised that we do not accept applications by post. If you have a disability or a special need that requires support please contact us on 020 8332 3135.
Guidance for applicants (Word)
We will only contact those candidates selected for interview. Therefore if you have not heard from us within 3 weeks of the closing date, you should presume that you will not be called for interview. Unfortunately we are unable to provide feedback on your application if you are not selected for an interview.
If you have any general queries please do not hesitate to call the recruitment team on 020 8332 3135.
NO AGENCIES PLEASE.