Job title: Customer Services Assistant x2
ELIGIBILITY TO APPLY: Internal and External
HOURS OF WORK: One post - Full-time (5 days per week) working Thursday – Monday
One post - Part time (3 days per week) working Saturday – Monday
JOB STATUS: Permanent
SALARY PER ANNUM: circa £22,000 (Full time equivalent)
DIRECTORATE: Foundation & Friends of the Royal Botanic Gardens, Kew
LOCATION: Royal Botanic Gardens, Kew. Richmond
The Royal Botanic Gardens, Kew (Kew) is the world-leader in plant diversity science, a UNESCO World Heritage Site and a major visitor attraction that shows the importance of plants in all our lives. Kew’s mission is to inspire and deliver science-based plant conservation worldwide, enhancing the quality of life.
We are looking for two Customer Service Assistants to join our team. These posts will provide an efficient, courteous and professional enquiry and communications service to the members by telephone, email and face to face meetings. You will encourage and process new and renewing memberships, maintain the supporter database and take and record Gift Aid declarations.
You will need to have customer care or customer facing experience and fast and accurate data entry experience. Good empathetic communication skills with a genuine desire to help and an enthusiastic team player, you will also possess a methodical approach to working and a high level of attention to detail. Charity sector experience is desirable.
For full details of the job purpose, accountabilities and essential education, skills and experience for this role, please view the job description
CLOSING DATE: Monday 18 March 2013, 9am
INTERVIEW DATE: tbc
How To Apply
1. Download and read the Job Profile.
2. Complete an Application Form (including the Equality and Diversity Form).
3. Return your completed Application Form and Equality and Diversity Form to firstname.lastname@example.org. Please be advised that we do not accept applications by post. If you have a disability or a special need that requires support please contact us on 020 8332 3135.
We will only contact those candidates selected for interview. Therefore if you have not heard from us within 3 weeks of the closing date, you should presume that you will not be called for interview. Unfortunately we are unable to provide feedback on your application if you are not selected for an interview.
If you have any general queries please do not hesitate to call the recruitment team on 020 8332 3135.
NO AGENCIES PLEASE.